FAQs
137 questions clinics asked us, answered
Every question here came from a real conversation with a clinic, hospital or health group. Each one has its own page with a short answer first.
Start with the four questions every clinic asks
- ArabicWhich languages and Arabic dialects can the voice agent speak?
أهلًا، كيف أقدر أساعدك؟
Hi, can I book for Thursday?
- DataUAE data centreIn countryWhere is VoclyAI hosted, and is patient data stored in the UAE?
- IntegrationsVoclyAIYour EMR screenCan VoclyAI work with our EMR if it has no API?
- PilotWhat does the pilot include and exclude?
7 nights answered
137 questions in 11 categories
- What is VoclyAI, and what can it do for a clinic or hospital?
- Can the agent be customised to our SOPs, questions, tone and rules?
- How does the agent handle a call from start to finish?
- Can the AI work alongside our call centre, only after hours, or as overflow when staff are busy?
- Does the AI capture the caller's phone and WhatsApp number automatically?
- Can the AI handle objections and turn callers into bookings?
- How does the AI know about my clinic? Will it just answer like a general chatbot?
- How many calls can the AI handle at the same time? Will callers be put on hold?
- What AI technology is VoclyAI built on? Is it your own model?
- How fast does the AI respond? Is there a delay after I speak?
- Is there a maximum call length? What happens to long or silent calls?
- Can the AI hold a real conversation and handle callers who ramble?
- Has the system ever failed to capture a call, and would we be alerted?
- Does the AI talk too much?
- What hours does the AI cover: after hours, overnight, holidays and closures?
- Will the AI replace our receptionists or call-centre staff?
- Can we update the AI's information (offers, doctors, services) ourselves?
- How do we control which doctors the AI offers, doctor leave and busy times?
- What support and training do we get during and after go-live?
- Do we host and manage the AI ourselves, or does VoclyAI?
- What makes VoclyAI different from other AI voice tools and chatbots?
- Why choose VoclyAI over a human call centre or offshore outsourcing?
- How common is AI call answering in UAE healthcare?
- Do you have a referral or partner programme?
- Is there a discount for clinics that agree to a public case study?
- Can a partner resell VoclyAI or add a margin?
- Where is VoclyAI based, and do you have local support?
- Who is behind VoclyAI, and which clinics use it?
- How many missed calls does a typical clinic get a day?
- What do clinics usually ask before they start?
- Why does VoclyAI call itself a patient communication layer, not a voice bot?
- Will VoclyAI help our clinic rank in Google or AI search?
- What does VoclyAI offer besides call answering?
Ask the question that is not here
Bring it to a 30-minute demo call that includes an audit of your missed calls, or put your own numbers into the ROI model first.
7 days · no IT disruption
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
voclyai / pilot-plan.md
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice