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What do we need to connect our WhatsApp number, and can we keep using it?

TL;DR

VoclyAI connects through the official WhatsApp Business platform, using your clinic's own number in your Meta Business account. We help with setup. Once the number runs on the platform, your team replies from the Omnichannel Shared Inbox instead of the phone app.

How a message reaches your team4 steps
  1. 1

    Any channel

  2. 2

    One shared queue

    Reem S. · rescheduleOmar R. · price list
  3. 3

    Copilot drafts a reply

    Draft ·Thursday 16:00 is free. Shall I book it?

  4. 4

    Staff send, or take over

    Booked. See you Thursday.

The full answer

You need a Meta Business account, the number you want to use and a verified business. We guide your team through each step. Using the official platform, and following its messaging rules, is the safe route for a business number.

After connection, every WhatsApp conversation lands in the Omnichannel Shared Inbox next to Instagram, TikTok, website chat, email and call transcripts. The chat assistant agent replies first, and your team picks up any thread from the same place.

Approval times depend on Meta. Ask us on the demo call how long it is taking right now.

Also asked as

  • Is it safe to connect our WhatsApp Business account?
  • Will our number get banned?
  • How long does WhatsApp API access take?

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Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

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