The modern patient communication platform
for healthcare providers.
Your AI agents, channels and shared inbox, together in one place. Set up for you, and shaped around how your clinic works.
- Lucas S.Dr. Petrova please, next weekVocly AI
- @noor.hmIs whitening done on Saturdays?Vocly AI
- Daniel O.Missed call · callback booked
Dr. Petrova please, next week
Dr. Petrova has Tuesday 10:00 or Wednesday 15:30. Which suits you?
Vocly AI summary
Asked for a doctor call-back about lab results. Booked Thu 11:20 with Dr. Sara; front desk notified.
- Outcome
- Appointment booked
- Captured
- Name · DOB · reason
- Maya R.Invisalign consultNew
- Huda A.Child check-upContacted
- Omar S.Sat 11:30 · Dr. RamiBooked
Knowledge sources
Are you open on Friday?
Fridays we open 14:00 to 21:00. Shall I find you a slot?
From your knowledge base
Trusted by healthcare providers
What are missed calls costing your clinic?
Put in your own numbers. The result links straight to a 7-day pilot.
Change any number to match your clinic.
Revenue at stake
AED 30,600
per month · AED 367,200 a year
- Bookings / month
- 90
- Attended
- 77
- Closed hours / week
- 119h
The phone did not go away. The front desk did.
Most patients still pick up the phone to book, and most clinics still miss a large share of those calls. The leaders who run healthcare have already moved on AI.
65% of patientsstill prefer to book by phone.
Online booking covers a sliver of demand. The phone is still where most visits start, and where most of them are lost.
- Phone 65%
- Online 18%
- In person 15%
- Phone call+971 4 ··· 2210
- WhatsApp+971 50 ··· 7038
- MessengerSara K.
- Instagram DM@noor.hm
- Emaillayla@ ··· .ae
Where healthcare leaders are with generative AI
VoclyAI- 85%are exploring or have already adopted gen AI
- 64%of those who deployed it have measured, or expect, a positive ROI
- 61%plan to build with a vendor partner rather than alone
The layer between your patients and your clinic
A lead management layer that captures, qualifies and books every enquiry, and an AI support layer that answers every call and message, on shared foundations.
Patients
- Phone calls
- Instagram DM
- Website chat
- Meta & Google ads
VoclyAI
the patient communication layer
Shared foundations
- Shared Inbox
- Inbox Copilot
- Knowledge base
- Guardrails
- Arabic-first voice
The clinic
- EMR calendarPMS, or request mode
- Phone systemSIP · Twilio · WhatsApp
- CRM & pipelineHubSpot · Zoho · built-in
- Front desk & on-callcare teams, doctors
Clinics that stopped losing patients to voicemail
An eye centre, an implant clinic and a multi-location dental group, each answering the calls it used to miss.
Hear it answer, understand, and book
A recorded sample call. Press play and follow the milestones, the transcript and the outcome.
Aesthetic clinic, Dubai (recorded demo)
Recorded sample · Gulf Arabic
Press play to hear the call.
- 1
Answered on the first ring
0:00 - 2
Understood the concern
0:13 - 3
Answered the treatment question
0:40 - 4
Offered a consultation
1:16 - 5
Checked availability
1:24 - 6
Captured the details
1:28
Live transcript
0 / 9Vocly AI · 0:00
مرحبا معك مريم من المركز الطبي. كيف إني أساعدك اليوم؟ENHello, this is Maryam from the medical centre. How can I help you today?
Caller · 0:04
السلام عليكم مريم. أنا عندي هالات تحت العين وأبغى أتخلص منها. فهل تعالجون نفس هذه الحالات؟ENHello Maryam. I have dark circles under my eyes and want to get rid of them. Do you treat these cases?
Vocly AI · 0:13
وعليكم السلام. أكيد، الهالات السوداء تحت العين من أكثر المشاكل اللي بتجينا عليها استفسارات. في عندنا عدة حلول حسب سبب الهالات، والدكتور هو اللي بيحدد الأنسب بعد ما يعاين الحالة. في شي معين حاب تعرفه أكثر؟ مثلاً عن نوع العلاج أو النتائج؟ENOf course. Dark circles are one of the most common things we are asked about. We have several options depending on the cause, and the doctor decides the right one after examining you. Is there anything specific you'd like to know, like the type of treatment or the results?
Caller · 0:30
إيه، أبغى أعرف عن نوع العلاج. هل تستخدمون بوتوكس ولا فيلر؟ كيف تعالجون الهالات السوداء بالضبط؟ تضمنون أنها ما ترجع لي مرة ثانية؟ENYes, I want to know about the treatment. Do you use Botox or filler? How exactly do you treat dark circles? Do you guarantee they won't come back?
Vocly AI · 0:40
تمام. بالنسبة لعلاج الهالات السوداء، أغلب الحالات اللي سببها تجويف تحت العين أو فقدان حجم، بنستخدم الفيلر تحت العين، ونتائجه بتبين فوراً بعد الجلسة. أما إذا السبب تصبغات أو مشاكل جلدية، الدكتور ممكن يقترح علاجات ثانية مثل جلسات الليزر أو التقشير. عادةً الهالات ما بترجع بنفس القوة إذا كان العلاج مناسب واهتميت بالعناية بعد الجلسة. إذا بتحب، ممكن نرتب لك استشارة مع الدكتور. بتحب نشوف لك موعد؟ENSure. For dark circles caused by hollowness or volume loss we use under-eye filler, and the results show right after the session. If the cause is pigmentation or a skin issue, the doctor may suggest laser sessions or a peel. They usually don't come back as strongly if the treatment fits and you follow the aftercare. If you like, we can arrange a consultation with the doctor. Shall I find you an appointment?
Caller · 1:17
إيه نعم. شوفوا لي موعد بكرة الساعة 3.ENYes please. Find me a slot tomorrow at 3.
Vocly AI · 1:24
تمام. خليني أشوف لك هالموعد. إي، هالموعد متاح. ممكن تعطيني اسمك الأول والأخير؟ENOkay, let me check that time for you. Yes, it's available. May I have your first and last name?
Caller · 1:30
اسمي أحمد علي.ENMy name is Ahmed Ali.
Vocly AI · 1:33
شكراً أحمد. ممكن رقم موبايلك؟ENThank you, Ahmed. May I have your mobile number?
- Patient
- Ahmed Ali
- Visit
- Under-eye consultation
- When
- Tomorrow, 3:00 PM
- Next
- Mobile number captured, confirmation sent
Recorded sample call.
Four agents, one shared inbox
Calls, nights, messages and reminders: each agent covers a part of the day your front desk cannot, and all of them write to the same patient record.
- Live call · Vocly AI01:12LKLayla K.+971 50 ··· 4418Arabic
أبغى موعد تنظيف يوم الخميس الصبح لو سمحت
A cleaning on Thursday morning, please.
Thursday 11:20 with Dr. Sara is free. Shall I book it for you?
Intent · new bookingBooked Thu 11:20Summary logged
أبغى موعد تنظيف يوم الخميس الصبح لو سمحت
A cleaning on Thursday morning, please.
Thursday 11:20 with Dr. Sara is free. Shall I book it for you?
Outcomes, not just answers
Every call ends somewhere useful
Answered is the floor. Each call is booked, captured for the desk, handed to a person with context, or routed as urgent. Nothing lands in voicemail.
Answered100%
- 46%Booked into the calendar
- 28%Request captured for the morning
- 16%Transferred to a person
- 10%Urgent, on-call notified
From enquiry to attended patient, with attribution
Capture every enquiry from ads, WhatsApp and calls, qualify it, book it, remind it, and know which source it came from.
New3
Contacted3
Booked2
Won2
10:00 cancellation · filled from the waitlist
One inbox per branch, one view for the group
Hours and holidays per branch, teams per function, staff who only see their own branch, and reporting rolled up across the network.
- Branches · Vocly Inbox
- 38 open
All branches
Group view
- 12 open
Downtown
Sat–Thu · 9–9
- 9 open
Al Barsha
Sat–Thu · 10–8
- 6 open
Mirdif
Public holiday
- 11 open
Abu Dhabi
Sat–Thu · 9–6
Add branch
All conversationsLast activity- Noor Haddad2m
Is Dr. Rahman in on Saturday?
Al BarshaVocly AI - Omar Siddiqui6m
Missed call · callback booked
Downtown - Leila Karim9m
Price for whitening?
MirdifVocly AI - Daniel Okafor14m
Can I move my visit to 4pm?
Abu Dhabi
- 38 open
All branches
Group view
- 12 open
Downtown
Sat–Thu · 9–9
- 9 open
Al Barsha
Sat–Thu · 10–8
- 6 open
Mirdif
Public holiday
- 11 open
Abu Dhabi
Sat–Thu · 9–6
Add branch
- Noor Haddad2m
Is Dr. Rahman in on Saturday?
Al BarshaVocly AI - Omar Siddiqui6m
Missed call · callback booked
Downtown - Leila Karim9m
Price for whitening?
MirdifVocly AI - Daniel Okafor14m
Can I move my visit to 4pm?
Abu Dhabi
Built for how your clinic talks
Pick your specialty and watch a real conversation play out, from the first message to the booking.
01 / Dental clinics & chains
A 23:00 implant enquiry, handled to a next-morning booking
The patient asks about implants at night. Vocly AI answers from your clinic's information, captures the request and the preferred time, and reception confirms the slot in the morning.
Dental clinics & chains · sample conversationKMKhalid M. · new patient · implant consultation
Vocly AI
مرحبا، معك المساعد الذكي للعيادة. كيف أقدر أساعدك؟
AI disclosure first
أبغى أسأل عن زراعة الأسنان، متى ممكن أجي للاستشارة؟
Vocly AI
أقدر أسجل لك طلب استشارة زراعة. تفضل الصبح ولا العصر؟
Translated: I can log an implant consultation request. Morning or afternoon?
الصبح، يوم الأحد لو ممكن
Request captured · Sunday morning · on the 9 am list
- Answers from your services, doctors and insurance list
- No prices or clinical advice beyond what you approve
- The request lands on the morning list with the full transcript
Rules a regulator and a patient can read
The safety rules are rules, not settings. The data story is written per component. The documentation pack is one request away.
AI disclosure on every interaction
Every call and chat opens by saying it is an AI assistant.
A human on request, with full context
Ask for a person and the handover carries the whole conversation.
998 emergency protocol, always on
A life-threatening situation gets 998 and a person, at once.
No medical advice, ever
It books, routes and informs. Clinical questions go to your clinicians.
- DHADubai
- DoHAbu Dhabi
- MOHAPFederal
- ADHICSStandard
- HBAA · Business Associate AgreementBefore go-live
- DPA · Data Processing AgreementTemplate
- Data flow · Data-flow diagram, per componentDiagram
- Retention · Retention policyClinic-controlled
Start with seven nights
A 7-day pilot period on your after-hours line: every call from closing to opening answered, a handoff list each morning, an ROI audit at the end.
- 221:15Question answeredParking and Saturday hours
- 402:05Urgent, on-call notifiedSwelling after an extraction
- 607:20Booking requestChild check-up · this week
- 01Day 0SetupWe load your hours, doctors, services and on-call contact. Your team approves on a test line. No IT disruption.
- 02Nights 1–7LiveClosed-hours calls forward to Vocly Voice, AI disclosed, in Arabic and English. A handoff list every morning.
- 03Day 8ROI auditAnswered, captured, recovered, measured on your own line. Yours to keep.
Custom pricing, in three steps
A monthly fee plus usage, with a setup fee only when an integration is needed. A proposal written for your clinic.
Will patients know they are speaking with an AI?
What happens in an emergency?
Does it book straight into our system?
Does it answer WhatsApp, Instagram and website chat too?
Where is our data hosted?
What does the 7-day pilot involve?
How is pricing structured?
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice