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24/7 inbound call agent

Every patient call answered, any hour.

The inbound agent picks up on the first ring in Arabic or English, understands what the patient needs, books the visit or routes the call, and leaves your team a summary. Day, night, weekends and holidays.

Request a demoHear a sample call
Incoming call · 23:14
LK

Layla K.

+971 50 ••• 4821 · Dubai

Vocly AI answering
مرحبا، أنا مساعدة ذكاء اصطناعي في العيادة. كيف أقدر أساعدك؟
أبغى موعد أسنان بكرة الصبح لو ممكن
بكرة الساعة ٩:٣٠ مع الدكتورة سارة متاح. أحجز لك؟

Translated: “Tomorrow 9:30 with Dr. Sara is free. Shall I book it?”

Arabic · EnglishDisclosed as AIHuman on request
Call outcome · 02:41Done
  1. Appointment bookedThu 09:30 · Dr. Sara · cleaning
  2. Transferred to the front deskBilling question · summary attached
  3. Summary on the patient recordTranscript · outcome · language
  • Books into your calendar, or captures the verified request
  • Warm transfer with full context when a person should take over
  • AI disclosure, human on request and the 998 protocol on every call
How a call moves

From first ring to a logged outcome

Four steps on every call, whatever the hour.

  1. Incoming · 0:01+971 50 ··· 4821

    Hello, you have reached Vocly Demo Clinic. I am an AI assistant.

    01

    Answered on the first ring

    In Arabic or English, with the AI disclosure at the start. No hold music, no voicemail.

  2. أبغى أغيّر موعدي لبكرة

    BookingRescheduleEnquiryResultsUrgent

    02

    Intent understood

    Booking, enquiry, follow-up or escalation, recognised from how the patient speaks, dialect included.

  3. 09:00

    09:30Layla K. · moved here

    10:00Omar S.

    03

    Action taken

    Booked into your calendar, answered from your knowledge base, or transferred to the right person.

  4. Summary

    Rescheduled to tomorrow 09:30, Dr. Sara. Arabic. No follow-up needed.

    RescheduledTranscript

    04

    Logged and summarised

    Transcript, summary and outcome on the patient record, ready for your team.

What it handles

The calls that fill your front desk's day

It answers from your clinic's own information: services, doctors, branches, hours, insurance and protocols. Nothing else.

Calls today · by requestVocly AI
New bookingRescheduleHours & parkingInsuranceDoctor availabilityResults ready

Do you take Daman Enhanced at the Al Barsha branch?

Yes, Daman Enhanced is accepted at Al Barsha for dental and dermatology. Would you like a time this week?

Answered from Insurance networks · Al Barsha

  • New bookings, reschedules and cancellations
  • Opening hours, branch locations, directions and parking
  • Insurance networks accepted, per branch and department
  • Pre-visit instructions from your approved protocols
  • Doctor availability and which doctor sees what
  • Follow-up and results-ready questions, routed to the right desk
What it hands over

A person takes over when it matters

Warm transfer
Call · warm transferLive

To Front desk · Joy F.Caller Lina K. · from Vocly AI

  1. Context
  2. Ringing
  3. Connected

Implant enquiryArabic

Warm transfer with context

The call moves to the right extension with a short summary on screen, so your team picks up mid-conversation.

Callback ticket
Callback · ticket #2207Open
Patient
Omar R.
Reason
Invoice question
Call back
Today after 16:00
Language
Arabic

In the shared inbox · Billing desk

A callback, not a lost call

When nobody is free, the agent creates a callback with the reason, the preferred time and the language, in the shared inbox.

Urgent routing
Escalation rulesUrgent
  • Severe pain after surgeryOn-call doctor
  • Medication questionPharmacy desk
  • Chest pain, can't breathe998 + a person

Urgent calls go where you say

Calls that match your escalation rules go to the department or on-call contact you set. Life-threatening situations get the 998 line and a person.

Overflow mode

Daytime peaks without a queue

When every receptionist is on a call, the agent answers the next one instead of letting it ring out. Routine requests are handled; anything your team should own lands in the shared inbox with a summary.

Lines · 10:42 peakAll staff busy
  • Line 1Reception · Mariam04:12
  • Line 2Reception · Joy02:47
  • Line 3Reception · Rana01:05
  • Line 4Vocly AI answeredBooking · Arabic · no waitLive

Anything your team should own lands in the shared inbox

  • Turns on only when lines are busy, or for set hours
  • Same knowledge base and rules as your team
  • Every overflow call visible in the dashboard

Always on, on every call and message

AI safety rules
  • AI disclosure on every interaction
  • A human on request, with full context
  • 998 emergency protocol, always on
  • No medical advice, ever
Proof

Hear it answer, understand and book

A recorded sample call lives on the demo page, with milestones, transcript and outcome.

Hear a sample callA recorded call, with milestones, transcript and outcome

The pattern

Clinics of every size describe the same pattern: calls missed during the morning and evening peaks, patients who did not call back, and receptionists choosing between the phone and the patient at the desk.

FAQ

About the inbound agent

Will patients know they are speaking with an AI?

Yes. Every call starts with the AI disclosure, for example “Hello, you have reached [Clinic]. I am an AI assistant…”. It is system-level and cannot be switched off.

Does it book into our clinic system?

It books into your calendar where a connector exists. Where it does not, it captures the verified request (patient, service, doctor, preferred time) for your team to confirm. The integrations page explains the options.

What happens when a caller wants a person?

The agent transfers the call with the conversation context, or creates a callback ticket if no one is free. The patient never has to repeat themselves.

Can it handle Gulf Arabic and switching between languages?

Yes. It understands Gulf dialects and English, and follows the caller when they switch mid-sentence. Strong background noise or rare dialect words can still cause errors; the agent asks again or offers a person.

Do we keep our clinic numbers?

Yes. Calls can run on your SIP trunk or ours, so your patients keep dialling the number they know.
Request a demo
7 days · no IT disruption

Start with a 7-day pilot.

Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.

Start a 7-day pilotRequest a demo
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit