One layer. Two jobs. Shared foundations.
The lead management layer captures, qualifies and books every enquiry. The AI support layer answers every call and message, day and night. Both run on one shared inbox, one knowledge base and one set of guardrails.
Patients
- Phone calls
- Instagram DM
- Website chat
- Meta & Google ads
VoclyAI
the patient communication layer
Shared foundations
- Shared Inbox
- Inbox Copilot
- Knowledge base
- Guardrails
- Arabic-first voice
- EMR calendar
- Phone system
- CRM & pipeline
- Front desk & on-call
The clinic
Measured on different outcomes
- New enquiry42
- Qualified28
- Booked17
More booked patients per enquiry
Capture from every channel, qualify in your words, reply in seconds, book or capture the request, remind, reactivate, and attribute every booking to its source.
- Appointment bookedThu 09:30 · Dr. Sara · cleaning
- Transferred to the front deskBilling question · summary attached
- Summary on the patient recordTranscript · outcome · language
No unanswered patient, day or night
Four agents: the 24/7 inbound call agent, the after-hours agent, the chat assistant agent on WhatsApp, Instagram, TikTok, website chat and email, and the reminder and recall agent, with routing and warm transfer when a person should step in.
Who is on duty when
- 00:00–24:00Chat assistant agentWhatsApp, Instagram, TikTok, website chat and email answered, every hour, every channel.
- 00:00–09:00After-hours agentCalls and messages answered, requests captured, urgent cases routed.
- 09:00–18:00Inbound agent + CopilotOverflow and routine calls answered; staff work the shared inbox with Copilot.
- 09:00–18:00Reminder & recall agentConfirmations, reschedules, recalls and follow-ups by call and WhatsApp.
- 18:00–24:00After-hours agentThe evening rush after closing is answered, not sent to voicemail.
- Friday & holidaysAfter-hours + chat agentPer-branch calendars decide who is on duty.
Clinic open 09:00–18:00 Reminder run
Explore the platform
- 24/7 inbound call agent Every call answered, any hour, in Arabic and English.
- After-hours agent Closing to opening, weekends and holidays, with a morning handoff.
- Chat assistant agent WhatsApp, Instagram, TikTok, website chat and email, answered in seconds.
- Reminder & recall agent Confirmations, reschedules and recalls by call and WhatsApp.
- Omnichannel Shared Inbox + Copilot One queue for every channel, with a staff-side AI at the desk.
- Website live chat A chat widget on your clinic's site, answered at once in Arabic and English.
- Lead management Capture, qualify, book, remind and reactivate, with attribution.
- Knowledge base The agent answers from your clinic's own information.
- Integrations & deployment Works with the systems a UAE clinic actually has.
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice