Talk to patients the moment they land on your website.
A chat widget on your clinic's site, in your colours. Vocly AI, the chat assistant agent, answers at once in Arabic and English, and your team is one click away.
Hi, welcome to Vocly Demo Clinic
Ask about visits, doctors, insurance or directions. Our AI assistant replies at once, and the team is one click away.
NAOH We are online
Chat with us
Vocly AI answers first, in Arabic or English. Ask for a person at any time.
Start conversationPopular questions
- What are your opening hours?
- Which insurance do you accept?
- Book a visit
Everything a clinic needs from website chat
One widget, set up for patients: answered by AI first, branded as your clinic, and handed to your team when it matters.
- AI replies first
- Your brand
- Arabic and English (RTL)
- Pre-chat form
- Clinic hours
- Auto-translate
- Satisfaction rating
- Knowledge-base answers
Your AI-powered support copilot
Vocly AI works alongside your front desk. It answers common questions at once, suggests replies to your staff, and keeps patients helped when the team is busy.
Do you take Daman, and can I come Saturday morning?
Hello, I'm Vocly Demo Clinic's AI assistant. Yes, we accept Daman at our Jumeirah branch. On Saturday we open at 09:00, and 10:30 is open with Dr. Lina. Shall I send a booking request for 10:30?
Answered by Vocly AI from your knowledge base
- Instant replies: common questions answered at once, 24/7
- Smart handoff: passes the chat to your team when a person is needed
- Reply suggestions: Inbox Copilot drafts replies for staff to review and send
- Conversation summaries: long threads summed up so the next person catches up fast
- Intent detection: booking, question, complaint or urgent, routed to the right desk
- Knowledge-powered: answers only from your clinic's approved information
Two roles, one inbox: the chat assistant agent talks to patients; Inbox Copilot helps staff; both work in the Shared Inbox.
A live chat that fits your clinic's brand
The widget looks like part of your website, not a bolt-on. Your colours, your logo and your greeting, in the language the patient reads.
Widget colour
Button position
Language and layout
- Brand colours: match the widget to your clinic's palette
- Button position: the chat button on the left or the right of the page
- Arabic and English: with a full right-to-left layout in Arabic
- Logo and greeting: your clinic's mark and your own welcome line
- Own window: patients can open the chat in a separate window
Widget colour
Button position
Language and layout
Know who you are talking to before the chat
Ask for a name, a mobile number and what the chat is about before the first message, so the right person picks it up with context.
Contact details only. Please do not share medical information here.
- Your fields: name, mobile and a reason: book a visit, a question or insurance
- Required fields: the chat starts only once the essentials are filled in
- Saved to the contact: details land on the patient's contact in the inbox
- Business details only: no medical information is asked for in the form
Contact details only. Please do not share medical information here.
Conversations that feel instant
Both sides can see what is happening, so patients are not left wondering and staff do not talk over each other.
Your request for Saturday 10:30 is with us. We will confirm it here shortly.
10:14 · Seen
- Typing indicators: staff see when a patient is still writing
- Seen receipts: know the patient has read your reply
- Team online status: the widget shows when your desk is available
- Picks up later: if the visitor leaves, the conversation continues by email or WhatsApp
- Collision detection: two staff members never reply to the same chat at once
Your request for Saturday 10:30 is with us. We will confirm it here shortly.
10:14 · Seen
Set expectations when the clinic is closed
Set hours per day and per branch, Fridays and public holidays included. Where a normal widget would say “we are offline”, the chat assistant agent keeps answering.
- Saturday – Thursday
- 09:00 – 18:00
- Friday
- Closed
- Public holidays
- Holiday calendar
- Hours per day: a different schedule for each day of the week
- Per branch: each branch keeps its own hours and holidays
- Fridays and public holidays: closed days set ahead of time
- Away message: your own words for when the desk is closed
- Still answered: Vocly AI replies and takes the request for the morning
- Saturday – Thursday
- 09:00 – 18:00
- Friday
- Closed
- Public holidays
- Holiday calendar
Share what the patient needs
Patients can send what helps the team act, and staff can send back directions and links, all inside the same thread.
- PhotosJPG, PNG, screenshots
- DocumentsPDF referrals, reports
- Insurance cardPhoto to the thread
- Branch locationMap pin and directions
- Voice notesFor staff to listen
- Booking linksYour visit, confirmed
- Photos and documents: a referral or a photo of an insurance card lands in the thread for staff
- Branch location: send the map pin for the right branch
- Voice notes: for patients who would rather speak than type
- PhotosJPG, PNG, screenshots
- DocumentsPDF referrals, reports
- Insurance cardPhoto to the thread
- Branch locationMap pin and directions
- Voice notesFor staff to listen
- Booking linksYour visit, confirmed
Every branch and brand in one place
Run a widget and an inbox per branch or per website, each with its own hours, colours and team, and see the whole group from one dashboard.
- JumeirahWebsite widget · 6 members Active
- Dubai MarinaWebsite widget · 4 members Active
- Al BarshaWebsite widget · 2 members Setup
One dashboard for the group
- Per branch or website: a separate widget and inbox for each
- Own settings: hours, colours and greeting per branch
- Team access: choose who works which branch's chats
- One dashboard: the whole group in one account
- JumeirahWebsite widget · 6 members Active
- Dubai MarinaWebsite widget · 4 members Active
- Al BarshaWebsite widget · 2 members Setup
One dashboard for the group
Measure how patients felt
Ask for a quick rating when the chat ends, and see how each team and branch is doing.
How was your chat with Vocly Demo Clinic?
Your comment (optional)Quick answer about Daman, and booking was easy.In reports byTeamBranch
- Rating after the chat: one tap on a five-face scale
- Optional comment: room for the patient to say why
- Scores in reports: per team and per branch
How was your chat with Vocly Demo Clinic?
Your comment (optional)Quick answer about Daman, and booking was easy.In reports byTeamBranch
On your website in minutes
One line of code, any website, and every chat in the same queue your team already works.
Answers right in the widget
Popular questions and a search box from your clinic's knowledge base sit inside the widget, so many patients find the answer before a chat starts.
hours, insurance, parking
- Opening hours by branchJumeirah, Dubai Marina and Al Barsha, Saturday to Thursday…
- Insurance we acceptDaman, Thiqa and the other networks your clinic lists…
- Parking and directionsBasement parking at Jumeirah, entrance from the side road…
From your clinic's knowledge base
- Popular questions: hours, insurance and booking, one tap away
- Search: patients search your clinic's own answers
- Same source: the widget and Vocly AI read the same knowledge base
hours, insurance, parking
- Opening hours by branchJumeirah, Dubai Marina and Al Barsha, Saturday to Thursday…
- Insurance we acceptDaman, Thiqa and the other networks your clinic lists…
- Parking and directionsBasement parking at Jumeirah, entrance from the side road…
From your clinic's knowledge base
About website live chat
Is a person or an AI replying in the chat?
Does the chat work in Arabic?
Can patients book from the chat?
Where do the chats go?
How is it added to our website?
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice