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Knowledge base

It answers from your clinic's information. Nothing else.

Every answer Vocly AI and Inbox Copilot give comes from the sources your team loads and approves: services, doctors, hours, insurance, policies and protocols.

Request a demoHear VoclyAI
  • WebsiteWebsite · /services
  • Services.pdf12 pages · approved
  • SOP · pre-opv3 · approved
  • Doctors8 profiles
  • Hours4 branches
  • InsuranceNetworks per dept.
WhatsApp · Vocly AI

Is the Al Barsha branch open on Friday?

Al Barsha opens 14:00 to 21:00 on Fridays. Would you like a time this Friday?

From your knowledge base · Hours · Al Barsha

  • Sources you choose and approve
  • Suggested FAQs wait for staff approval
  • Per-branch knowledge for groups
Sources

What goes in

  • Website · /services

    Synced daily · 24 pages

    Website

    Service pages, doctor profiles and FAQs, synced on a schedule.

  • SADr. Sara A.Dermatology · Sat–Wed

    Services and doctors

    Who sees what, which branch, which days.

  • Sat–Thu09:00–21:00Fri14:00–21:00Ramadan10:00–17:00

    Hours and locations

    Per branch, including holidays, Fridays and Ramadan hours.

  • Daman Thiqa AXA Sukoon

    Insurance and billing

    Networks accepted per department, payment and refund policies.

  • Post-extraction careSOP · v3 · approved

    SOPs and protocols

    Pre-visit and post-procedure instructions, escalation rules.

  • PDFPatient-guide-2026.pdfApproved by Rana

    Uploaded documents

    PDFs and documents your team approves.

What it will not answer

When it does not know, it says so

The agent does not guess, and it does not give medical advice. If a question is outside the knowledge base, it tells the patient and offers a person.

Web chat · visitor
Is this rash something I should worry about?
I am the clinic's AI assistant, so I cannot give medical advice. I can book you with a dermatologist, or ask a member of our team to call you back. Which would you prefer?

No medical advice · routed to the clinic team

Do you have parking at the new branch?
I do not have that information yet. I have asked the team and they will reply here shortly.

Not in the knowledge base · suggested FAQ created

  • No medical advice, interpretation or diagnosis
  • No answers from outside your approved sources
  • A person or a callback offered instead
Review loop

Suggested, approved, versioned

01 · Suggested
Suggested FAQWaiting

Do you see children under five for eye tests?

Asked 9 times this week · draft from the pediatric page

ApproveEditDismiss

Suggested FAQs

Questions patients ask that the knowledge base cannot answer become suggestions, with a draft answer and how often they came up.

02 · Approved
Answers · staff approval
  • Parking at JumeirahLive
  • Thiqa for physiotherapyLive
  • Eid opening hoursOff

Staff approval

Nothing new is used until a staff member approves or edits it.

03 · Versioned
Version history · Downtown
  • v14Eid hours added · Rana10:42
  • v13LASIK prep updated · Dr. KhaledMon
  • v12New doctor: Dr. Sara · OmarSun

Versioning

Every change is versioned with who made it and when, so you can see what the agent knew on any day.

For groups

Per-branch knowledge

Shared content for the group, with each branch's own hours, doctors, insurance and instructions on top. A patient calling Jumeirah hears Jumeirah's answer.

Knowledge · Vocly Demo Clinic
  • Group · shared42
  • Downtown18
  • Jumeirah21
  • Al Barsha16

Jumeirah · what the agent knows

● Live
  • Opening hoursSat–Thu 08:00–20:00 · Fri closedThis branch
  • Insurance · physiotherapyThiqa, Daman accepted · pre-approval after 6 sessionsThis branch
  • Doctors on siteDr. Sara H. (derm) · Dr. Khaled M. (dental)This branch
  • Cancellation policy24 hours' notice, no feeGroup
  • ParkingBasement B1, two hours validatedThis branch

v14 · approved by Noor A. · 2 Nov · group entries inherited

  • Group-wide policies written once, inherited by every branch
  • Branch entries override: hours, doctors, insurance, parking
  • Every version approved and logged per branch
Built for multi-branch groups
FAQ

About the knowledge base

What if a patient asks something that is not in the knowledge base?

The agent says it does not have that information, offers a person or a callback, and the question shows up as a suggested FAQ for your team.

Who approves new answers?

Your staff. Suggested FAQs wait for approval and nothing new is used until someone approves it. Every change is versioned.

Can each branch have different information?

Yes. Group-wide content is shared, and each branch has its own hours, doctors, insurance and instructions.

Does the agent use our patient data to answer?

Administrative answers come from the knowledge base. Booking and availability use the calendar or connected EHR/PMS data you authorise. Patient data is not used to train models.
7 days · no IT disruption

Start with a 7-day pilot.

Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.

Start a 7-day pilotRequest a demo
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit