Closing time is when patients start calling.
From closing to opening, Thursday afternoons, Fridays and holidays, the after-hours agent answers in Arabic and English, captures every request, routes urgent cases and hands your desk a summary at the start of the day.
- 18:00Clinic closes · AI on duty
- 19:42Reschedule handledMoved
- 21:10New patient · Thu 09:30Booked
- 23:55Severe pain after extractionUrgent
- 02:14Insurance questionCallback
08:55Handoff list ready for the desk
Closed-hours calls
BeforeVoicemail, or nobody
With VoclyAIAnswered, booked or routed
- Works without an integration in request mode
- Urgent routing and the 998 protocol always on
- A morning handoff list, sorted by priority
How many hours a week is your phone unanswered?
Put in your own opening hours. Most clinics are closed for more of the week than they are open.
Your blackout
114 h
a week with no one to answer the phone. That is 68% of the week, before holidays and Ramadan hours.
Open 54 hClosed 114 h
See the revenue at stake in the ROI calculatorRequest mode or booking mode
Start with what your systems allow today. Move up when a connector is ready.
Booking request · 22:31To confirm
- Patient
- Sami T. · verified
- Service
- Cleaning
- Prefers
- Sat a.m. · Dr. Rami
Request mode · no integration
The verified request, ready in the morning
The agent collects the patient's name, number, service, preferred doctor and time, checks the details back with the caller, and tells them when the clinic will confirm. Your desk confirms from the handoff list.
Saturday · Dr. Rami Booked 22:31
Booking mode · with a calendar connector
Booked into your calendar overnight
Where a calendar connector or a daily availability export is in place, the agent offers real open slots and books into your calendar, then sends the confirmation.
How each connection works is on the integrations page.
Urgent cases reach a person. Everything else waits for morning.
Your escalation rules decide what counts as urgent and who is called. The agent asks the triage questions you approve, then acts.
- Give medical advice or interpret symptoms
- Promise a diagnosis or a treatment
- Leave a caller without a route to a person
- Stay silent in an emergency: it gives 998 and escalates
- Triage questions in your clinic's words
- On-call routing by branch, department or doctor
- 998 protocol for life-threatening situations
- Every urgent call flagged at the top of the handoff
- Give medical advice or interpret symptoms
- Promise a diagnosis or a treatment
- Leave a caller without a route to a person
- Stay silent in an emergency: it gives 998 and escalates
The desk starts the day with a list, not a voicemail box
Before opening, the dashboard shows what happened overnight: what was urgent and what was done, booking requests, callbacks, and the information already sent.
- UrgentSevere tooth pain, 23:55. On-call dentist notified, callback done 00:10.
- BookNew patient, implant consult. Prefers Thursday morning, Arabic.
- BookChild cleaning. Two siblings, Saturday if possible.
- Call backInsurance question, Thiqa. Voicemail transcribed.
- RescheduleMoves Tuesday 10:15 to any day next week.
- Info sentDirections and parking for the Jumeirah branch.
Holidays, Fridays and Ramadan hours, per branch
Open · your team Closed · Vocly AI on duty
Branch calendars
Each branch has its own hours, so the agent covers the branch that is closed, not the one that is open.
Public holidays
Eid, National Day and other closures set once, with the message patients hear.
Ramadan hours
Shorter days and late openings handled without changing the phone setup.
Always on, on every call and message
AI safety rules- AI disclosure on every interaction
- A human on request, with full context
- 998 emergency protocol, always on
- No medical advice, ever
Seven nights on your line, then the audit
Every call from closing to opening, weekends and public holidays answered. A handoff list every morning, an ROI audit at the end. No integration needed to start.
Vocly Demo Clinic · goes live tonight at 18:00
- Opening hours loadedMon–Sat 09:00–18:00 · public holidays added
- Doctors and services loaded4 doctors · 18 services · insurance list
- Escalation contact setOn-call: Dr. Rami K. · phone and WhatsApp
- Test call passedApproved by your team on the test line
Ready for go-live. No IT changes made.
Vocly Demo Clinic
After-Hours pilot · prepared by the VoclyAI team
- Calls answered
- Requests captured
- Urgent cases routed
- Bookings recovered
- Revenue at stake
- 01Day 0 · SetupWe load your hours, doctors, services and escalation contact. Your team approves on a test line.
- 02Nights 1–7 · LiveClosed-hours calls forward to the agent, AI disclosed on every call. The handoff list waits each morning.
- 03Day 8 · ROI auditCalls answered, requests captured, urgent cases routed and what was at stake. Yours to keep.
About the after-hours agent
What does the After-Hours pilot cost?
Do we need an integration to start?
Does it replace our on-call doctor?
How are holidays and Ramadan hours handled?
What does the morning handoff look like?
Cover tonight's calls with a 7-day pilot.
Seven days, no commitment, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice