Integrations & deployment

Works with the systems your clinic actually has.

Including the ones with no API. VoclyAI connects at whichever level your system allows, and every level still answers every patient.

Talk to us about your systems Start a 7-day pilot

Adapter ladder · your clinic

01API connectorLive
Where your clinic system or calendar has an API, the agent reads availability and books into your calendar in real time.
02Scheduled exportDaily
Where there is no API, your system exports appointments or availability on a schedule (CSV). Reminders and recalls run from the list.
03Request modeMorning handoff
Where nothing can be connected yet, the agent captures the verified request and your desk confirms it from the morning handoff.

We start on the highest rung your system supports today. We name your system as connected only once a connector is live.

API connector, scheduled export or request mode
Your SIP trunk or ours, and WhatsApp calling
Client-controlled access with an audit trail

Adapter ladder · your clinic

01API connectorLive
Where your clinic system or calendar has an API, the agent reads availability and books into your calendar in real time.
02Scheduled exportDaily
Where there is no API, your system exports appointments or availability on a schedule (CSV). Reminders and recalls run from the list.
03Request modeMorning handoff
Where nothing can be connected yet, the agent captures the verified request and your desk confirms it from the morning handoff.

We start on the highest rung your system supports today. We name your system as connected only once a connector is live.

Telephony

Your SIP trunk or ours. Keep your numbers.

Calls arrive on the numbers patients already know. Route them to VoclyAI all day, only after hours, or only when lines are busy.

Patient dials04 ··· 2210

Vocly AIanswers, books

Desk ext. 201warm transfer

Same clinic number · your SIP trunk or ours

Route calls to VoclyAI

All day
After hours only
Overflow · when lines are busy
WhatsApp calling

Your SIP trunk, your numbers
Numbers we provide through licensed UAE telecom partners
WhatsApp calling
All day, after hours only, or overflow only
Warm transfer to your extensions

Patient dials04 ··· 2210

Vocly AIanswers, books

Desk ext. 201warm transfer

Same clinic number · your SIP trunk or ours

Route calls to VoclyAI

All day
After hours only
Overflow · when lines are busy
WhatsApp calling

Messaging and CRM

The channels and tools patients and teams already use

Messaging6 channels

WhatsApp Business API
Instagram
TikTok
Web chat widget
Email
SMS

Every channel in one shared inbox

WhatsApp, Instagram, TikTok, web chat, email and SMS all land in the Omnichannel Shared Inbox.

CRMOptional sync

Built-in pipeline
HubSpot
Zoho
Webhooks
REST API
CSV export

The pipeline runs inside VoclyAI

If you already use a CRM, leads, stages and outcomes sync to it through its API and webhooks.

Security of access

You decide what VoclyAI can reach

Each connection is scoped to what a workflow needs. You can see it, limit it and withdraw it.

Connection scopes · Downtown branch

CalendarRead availability · create bookingsOn
Patient lookupName and phone match onlyOn
Clinical notesNo accessOff
BillingNo accessOff

Client-controlled scopes
Least privilege by default
Every action in the audit trail
Access withdrawn by you at any time

Connection scopes · Downtown branch

CalendarRead availability · create bookingsOn
Patient lookupName and phone match onlyOn
Clinical notesNo accessOff
BillingNo accessOff

Timeline

What a typical go-live looks like

Typical steps. Your proposal sets the actual plan, which depends mainly on the integration rung.

Week 1Week 2Week 3Live

Discovery

Setup

Validation

Go-live and review

Week 1
Discovery
Demo call, systems check, which rung applies, escalation contacts. Health Business Associate Agreement (HBAA) and Data Processing Agreement (DPA) signed.
Week 1 to 2
Setup
Knowledge base loaded, numbers and channels connected, flows written in your clinic's words.
Week 2 to 3
Validation
Your team tests every flow, including urgent cases and handover, before patients hear it.
After validation
Go-live and review
Live with the dashboard on, and regular reviews of transcripts and outcomes with your team.

FAQ

About integrations

Our clinic system has no API. Can we still use VoclyAI?

Yes. Most clinics start on a scheduled export or in request mode. The agent still answers every call and message; only the last step, how the booking reaches your system, changes.

Which clinic systems do you connect to?

We work from what your system supports: an API, an export, or neither. Tell us which system you use and we will tell you on the demo call which rung of the ladder applies.

Do we keep our phone numbers?

Yes. Calls can run on your SIP trunk and numbers, or on numbers we provide. Patients keep calling the number they know.

Who controls what VoclyAI can access?

You do. Access is scoped to what each workflow needs, can be withdrawn at any time, and every action is written to the audit log.

Is there a setup fee?

Only when an integration is needed. Without one, there is no setup fee; the proposal sets out the details.

Talk to us about your systems

7 days · no IT disruption

Start with a 7-day pilot.

Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.

Start a 7-day pilot Request a demo

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice