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7-day After-Hours pilot

Seven nights. Every after-hours call answered.

From closing to opening, through weekends and public holidays, in Arabic and English. Your desk gets a handoff list every morning, and you get an ROI audit at the end.

Start the pilotRequest a demo
Night shift · Vocly Demo ClinicOn duty
  1. 119:42Booking requestCleaning · Sunday morning
  2. 221:15Question answeredParking and Saturday hours
  3. 323:14Booking requestImplant consult · Dr. Sara A.
  4. 402:05Urgent, on-call notifiedSwelling after an extraction
  5. 506:40CallbackInsurance · after 10:00
  6. 607:20Booking requestChild check-up · this week
Nights covered
7
Languages
AR + EN
IT changes
None
What the pilot covers

One line, every closed hour

The pilot runs on your after-hours calls only, so it measures the calls you miss today.

  • Closing to opening

    Every call that reaches your line after the desk goes home, until it opens again.

  • Weekends and public holidays

    Fridays, Eid and National Day closures included, with the hours you set.

  • Arabic and English on every call

    The caller is answered in the language they speak, and can switch mid-call.

  • AI disclosure at the start

    Every call opens by saying it is the clinic's AI assistant. A person on request.

  • Urgent cases to your on-call contact

    Your escalation contact is phoned or messaged with a summary. 998 for emergencies.

  • A handoff list every morning

    Booking requests, callbacks and urgent cases, sorted and ready when the desk opens.

Not in the pilot: Inbox Copilot, outbound reminder campaigns, new integrations. They are scoped in your proposal after the audit.

How the seven days run

Setup, seven nights, a list every morning, an audit

Four moments your team will see. Everything between them runs on its own.

  1. Pilot setup · Day 04 of 4 done

    Vocly Demo Clinic · goes live tonight at 18:00

    • Opening hours loadedMon–Sat 09:00–18:00 · public holidays added
    • Doctors and services loaded4 doctors · 18 services · insurance list
    • Escalation contact setOn-call: Dr. Rami K. · phone and WhatsApp
    • Test call passedApproved by your team on the test line

    Ready for go-live. No IT changes made.

How your team uses it

Nothing changes during the day

Your desk works exactly as it does now. The only new thing is a list waiting at opening, with what happened while you were closed.

VoclyAI · Morning handoffVocly Demo Clinic · front desk

Today · 09:00

Good morning. Last night: 3 requests, 1 urgent (already with your on-call doctor).

  • Khalid M.Implant consult · SundayBooked
  • Huda S.Urgent · on-call at 02:05Followed up
  • Omar R.Insurance · after 10:00To do

09:00

2 of 3 done
Open the listMark done

Each morning

  1. 1Open the handoff listBy email, WhatsApp or in the portal, urgent cases at the top.
  2. 2Call back and confirmEach request has the name, number, service, doctor and preferred time.
  3. 3Mark each request doneSo the list is clear for tomorrow and the audit counts it.

Urgent at night: your on-call contact is phoned or messaged with the summary straight away. Emergencies get the 998 line and are never left waiting for morning.

What we give your team

Everything for the week, in one kit

You do not build anything. We send these before go-live and stay with you for the seven days.

  • Portal access
    Calls · last night3
    • Khalid M.23:14
    • Huda S.02:05Urgent
    • Omar R.06:40Callback

    Recording and transcript on every call

    Every call, on record

    Calls, recordings, transcripts and outcomes in the portal for the whole week.

  • Morning handoff
    Email · 09:00

    Handoff list · 6 requests

    1 urgent · 4 bookings · 1 callback

    VoclyAI · handoff

    Good morning. 6 requests last night, 1 urgent.

    09:00 ✓✓

    The list, where you already look

    The handoff list by email and WhatsApp, every morning at opening.

  • Forwarding guide
    GuideYour phone system
    1. 1Open the forwarding settings
    2. 2Forward closed hours to your VoclyAI line
    3. 3Call once to test it
    18:00 → 09:00

    A guide for your phone system

    How to forward closed hours to your VoclyAI line, step by step, for the system you have.

  • Intake sheet
    Knowledge intake sheet3 of 4
    HoursMon–Sat 09–18
    Doctors4 listed
    Services18 listed
    Insurance7 accepted

    Knowledge intake sheet

    Hours, doctors, services and insurance on one sheet, so nobody writes from scratch.

  • Staff guide
    1 page

    Staff quick guide

    After-Hours pilot · front desk

    Each morning

    • 1 · Open the handoff list
    • 2 · Call back and confirm
    • 3 · Mark each request done

    Urgent at night

    A one-page staff quick guide

    What the desk does each morning and what happens with urgent calls at night.

  • Test line
    Test lineBefore go-live
    • Booking call
    • Arabic call
    • Urgent case
    • Question from your FAQ
    Approve go-live

    Test line and checklist

    Call the agent yourselves before any patient does. You approve go-live.

  • ROI audit
    ROI audit · Day 8Yours
    • Answered
    • Captured
    • Urgent routed
    • Recovered

    Measured in your pilot, not estimated

    The Day-8 ROI audit report

    What was answered, captured and recovered on your line. Yours to keep.

  • Named contact
    WhatsApp · pilot week
    VYour pilot contactVoclyAI team · this week

    Can we add the Eid hours?

    Done. Live from tonight. ✓

    A named contact on WhatsApp

    One person from the VoclyAI team for the week, for changes and questions.

Integration

No integration needed to start

The pilot connects by call forwarding from your existing number, or by a SIP trunk. Modern phone systems need no new equipment, and your clinic pays only its own telecom fees.

Your clinic number+971 4 ••• ••••Unchanged
After-hours forwarding18:00 → 09:00 · weekends · holidays
Vocly VoiceAnswers, captures, routes urgent cases
Arabic + EnglishAI disclosed998 protocol
Handoff listEvery morning, email and WhatsApp
Your calendarOptional
Default

Request mode

No connection to your systems

The agent collects name, number, service, doctor and preferred time, checks them back with the caller, and your desk confirms in the morning.

Optional

Booking mode

Real open slots

With a calendar connector or a daily availability export, the agent offers real open slots instead of a request.

What we need from you

Six things, all business details

Business details only, never patient data.

  • Opening hours, holidays and Ramadan hours
  • Services, and what may be said about them
  • Doctors and the services they offer
  • Insurance accepted
  • An escalation contact for urgent cases
  • The number to forward
Safety during the pilot

The same rules on night one as in year one

  • AI disclosure on every interaction

    Every call and chat opens by saying it is an AI assistant.

  • A human on request, with full context

    Ask for a person and the handover carries the whole conversation.

  • 998 emergency protocol, always on

    A life-threatening situation gets 998 and a person, at once.

  • No medical advice, ever

    It books, routes and informs. Clinical questions go to your clinicians.

HBAA and DPA are signed before go-live. Open the Trust Center

After the seven days

You decide with the numbers in front of you

  • You keep the auditThe ROI audit is yours whatever you decide: what was answered, captured and recovered on your line.
  • A tailored proposal followsWritten for your clinic, from the audit: after-hours to 24/7 cover, more channels, connections where needed.
  • Carry on or stopStop any time. The line reverts to how it was.
Start the pilot

Tell us about your clinic

Business details only. We reply within one working day to plan Day 0 with you.

  • A 7-day pilot period on your after-hours calls
  • AI disclosure on every call
  • Stop any time; the line reverts
  • No patient data needed to start
Services of interest

Business details only. Please do not include patient information.

FAQ

About the After-Hours pilot

What does the pilot cost, and what do we pay during it?

The 7-day After-Hours pilot period is included before any proposal, with no setup fee, no usage charge and no commitment. You see the audit before you decide anything. The only costs that can sit outside VoclyAI are your own, such as telecom fees your provider already charges for your line.

What do we need to provide?

Opening hours, services, doctors, insurance accepted, an escalation contact for urgent cases and the number to forward. Business details only, never patient data. We send an intake sheet so nobody writes from scratch.

How long does setup take?

Once we have your clinic's information, the agent is built, your team tests it on the test line and requests changes, and the line is connected. The main factors are how quickly you share the details, how quickly your team tests, and your phone set-up. After-hours calls only is the fastest path.

Do we change our phone number or buy equipment?

No. You keep your number. The line connects by call forwarding from your existing number or by a SIP trunk, and modern phone systems need no new equipment. We review your set-up before anything changes, and your clinic pays only its own telecom fees.

Will the AI book in our clinic system during the pilot?

No. The pilot needs no access to your clinic system. The agent captures each verified request, with the preferred day, time and doctor, and your team books it in the morning. Nothing is written into your systems.

What happens with urgent calls at night?

The agent asks the triage questions you approve, then phones or messages your on-call contact with a summary. Life-threatening situations get the 998 line. It never gives medical advice.

Can we stop early?

Any time. The line reverts to how it was.

What happens after the seven days?

You review the ROI audit with us. If you continue, rollout happens in phases at your pace: after-hours to 24/7 cover, more channels in the inbox, Inbox Copilot for your team, reminders and recalls, and connections to your clinic system where needed.

More answers in the FAQ hub