One number, many departments, every caller routed.
Vocly AI understands what the caller needs and sends it to the right department, books into that department's calendar or captures the request, and keeps every department's messages in its own inbox.
Polyclinics & multispecialty · sample conversation- 8 open
Paediatrics
Vaccination schedule question · WhatsApp
- 5 open
Dermatology
Photo attached · follow-up request
- 3 open
Dental
Voicemail transcribed · broken filling
- 6 open
Laboratory
Result ready? · web chat
- 4 open
Billing
Insurance approval · email
- Routing by intent, not by menu
- Per-department inboxes and teams
- Daytime overflow and after-hours on one line
Where calls and messages slip today
What changes when every patient gets an answer
Answered, booked and transferred, per department and hour
- 01No menus to pressThe caller says what they need. Vocly AI finds the department.
- 02Departments that own their queuePaediatrics, dermatology, dental and labs each work their own inbox.
- 03Peak hours coveredOverflow calls are answered on the first ring while the desk is busy.
- 04Data you never hadCalls by department, hour and outcome, from the first week.
Powered by core features
Department routing by intent
A caller asks for a child's vaccination and a dermatology follow-up in the same call. Vocly AI handles both and routes each to its department.
MOMariam O. · two requests
Vocly AI
Hello, you are speaking with the clinic's AI assistant. How can I help?
I need my son's vaccination this week, and a follow-up with dermatology for me.
Vocly AI
Paediatrics has Wednesday 10:00. Dermatology has Thursday 15:30 with Dr. Hana. Shall I book both?
Yes, both.
Booked · Paediatrics + Dermatology
- One call, more than one department
- Department hours and doctors from your knowledge base
- Transfers carry the full context
MOMariam O. · two requests
Vocly AI
Hello, you are speaking with the clinic's AI assistant. How can I help?
I need my son's vaccination this week, and a follow-up with dermatology for me.
Vocly AI
Paediatrics has Wednesday 10:00. Dermatology has Thursday 15:30 with Dr. Hana. Shall I book both?
Yes, both.
Booked · Paediatrics + Dermatology
Each department works its own queue
WhatsApp, web chat, email and voicemails are routed by department tag or keyword, so nobody shares a login and nothing sits in a general inbox.
- Paediatrics8 open
- Dermatology5 open
- Dental3 open
- Laboratory6 open
Staff see their department · managers see across
- Routing by rules, keywords or department tags
- Internal notes and @mentions across departments
- One patient timeline across every visit
- Paediatrics8 open
- Dermatology5 open
- Dental3 open
- Laboratory6 open
Staff see their department · managers see across
The workflows it runs
What sits underneath
Routing rules
Intent, keyword and department tags decide where a conversation goes.
Roles per department
Staff see their department's conversations; managers see across.
Reporting by department
Answered, booked and transferred calls per department and hour.
Questions from polyclinics & multispecialty
Do callers have to press options?
Can each department have its own inbox?
Can it book across departments in one call?
What if a caller needs a person?
How do we measure missed calls today?
Read next
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice