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Chat assistant agent

Every patient message answered, on every channel.

The chat assistant agent replies on WhatsApp, Instagram, TikTok, website chat and email in seconds, in Arabic and English, day and night. It answers from your clinic's information, takes booking requests and passes the thread to your team when a person should take over.

Request a demoSee the Shared Inbox
WhatsApp · Vocly Demo Clinic23:42

SKSara K. · new patientAI disclosed

Hi, do you do teeth whitening? Is there a time on Saturday morning?

23:42

Vocly AI

Hello Sara, I'm the clinic's AI assistant. Yes, whitening is done at our Jumeirah branch and takes about an hour. Dr. Lina has Saturday at 10:30. Shall I request it for you?

23:42 · from Services · Jumeirah

Yes please, that works.

23:43

Vocly AI

Done. Your request for Saturday 10:30 is with the team, and they will confirm here when the clinic opens.

Booking request capturedIn the Shared Inbox
Instagram · direct messageArabic

عندكم مواعيد مساءً لفحص النظر؟

Vocly AI

نعم، عندنا مواعيد مسائية في فرع المارينا. تحب أحجز لك طلب موعد؟

  • Answers only from your clinic's approved information
  • Takes booking requests, or books where a calendar is connected
  • Hands over in the Shared Inbox with a summary
What it handles

The messages your front desk answers all day

It replies from your clinic's own information: services, doctors, branches, hours, insurance and approved instructions. Nothing else.

  • 01

    Service and price questions

    What a treatment involves, which doctor does it and what it costs, from the information your clinic approves.

  • 02

    Booking and reschedule requests

    Offers a time and books it where your calendar is connected, or captures the verified request for your desk.

  • 03

    Hours, branches and insurance

    Opening hours per branch, directions, parking and the insurance networks you accept.

  • 04

    New enquiries from ads

    Replies while interest is warm, asks the qualifying questions you set and tags each lead with its channel.

    Lead management
  • 05

    Follow-ups and reminders by message

    Confirmations and reminders from the reminder & recall agent arrive in the same thread, and replies are handled there.

    Reminder & recall agent
  • 06

    Handoff to a person

    When a person should step in, the thread moves to your team with a summary, so the patient never repeats themselves.

One agent, five channels

Wherever patients write, the same answer

One agent with one knowledge of your clinic, so a price or an opening time is the same on every channel. Every conversation lands in one Shared Inbox thread per patient.

  • WhatsApp

    Your clinic's own number, on the official WhatsApp Business platform.

  • Instagram

    Direct messages to your clinic account, including replies to your stories.

  • TikTok

    Messages from patients who found you on TikTok, answered with your clinic's facts.

  • Website chat

    Visitors ask, request or book without leaving the page. The page they were on stays with the chat.

    Website live chat

  • Email

    Patient emails to your clinic address, answered and filed in the same queue.

  • One thread per patient

    All five channels land in the Omnichannel Shared Inbox, next to call transcripts.

    Shared Inbox
How a conversation runs

From first message to a request your team can act on

Four steps on every conversation, whatever the channel and whatever the hour.

  1. New messages3 channels
    • Hana R.21:14Do you do Invisalign for adults?
    • Website visitor21:16Is the Marina branch open on Friday?
    • Omar T.21:20I'd like an eye test next week, please.

    After closing · nobody at the desk

When a person steps in

It knows when to hand the thread to your team

The agent pauses and assigns the conversation to the right person, with the thread and a summary in the Shared Inbox. Inbox Copilot then drafts the reply for that staff member to review.

Shared Inbox · Yousef A.With a person

My filling from yesterday still hurts a lot. Can I speak to someone?

10:05

Vocly AI

Of course. I'm passing you to our front desk now, and they have your message.

Vocly AI pausedAssigned · Noor, front deskClinical question

Inbox Copilot · draft for NoorStaff only

Sorry to hear that, Yousef. This is Noor from the clinic. Dr. Rami can see you today at 16:00 to check the filling. Shall I book it?

Approve & SendEdit
  • The patient asks for a person
  • A clinical question or a symptom
  • A complaint or an unhappy patient
  • Urgent wording: flagged at once, with 998 guidance in an emergency
  • Anything outside your knowledge base

Chat assistant agentTalks to patients.Replies, answers and captures requests on every channel.

Inbox CopilotHelps your staff.Drafts, looks up and summarises. Staff approve and send.

The chat agent talks to patients; Copilot helps staff; both work in the Shared Inbox.

Safety

The same four rules on every message

AI disclosed in every conversation, a person on request, the 998 protocol and no medical advice. UAE hosted, and compliant with DHA, DoH, MOHAP, ADHICS, HIPAA and GDPR.

  • AI disclosure on every interaction

    Every call and chat opens by saying it is an AI assistant.

  • A human on request, with full context

    Ask for a person and the handover carries the whole conversation.

  • 998 emergency protocol, always on

    A life-threatening situation gets 998 and a person, at once.

  • No medical advice, ever

    It books, routes and informs. Clinical questions go to your clinicians.

Open the Trust Center
Hosting · compliance
UAE HOSTEDDATA IN COUNTRYHIPAACOMPLIANTGDPRCOMPLIANT
  • DHADubai
  • DoHAbu Dhabi
  • MOHAPFederal
  • ADHICSStandard
Documentation packFor IT and legal
  • HBAA · Business Associate AgreementBefore go-live
  • DPA · Data Processing AgreementTemplate
  • Data flow · Data-flow diagram, per componentDiagram
  • Retention · Retention policyClinic-controlled
Request the pack
FAQ

About the chat assistant agent

Which channels does the chat assistant agent answer?

WhatsApp, Instagram, TikTok, website chat and email. All of them land in one Omnichannel Shared Inbox, and the agent answers each one from the same knowledge of your clinic. You can start with one channel and add the rest later.

Does it use our own WhatsApp number?

Yes. It connects through the official WhatsApp Business platform, using your clinic's own number, so patients see a name they recognise. We help your team with the setup, and from then on your staff reply from the Shared Inbox instead of the phone app.

Does it reply in Arabic?

Yes. It replies in Arabic and English, in the language the patient writes in, and the AI disclosure opens every conversation in that language.

Can it book appointments?

Yes, where a calendar connection exists: it offers open slots and books. Where it does not, it captures the verified request (service, branch, preferred time) and your team confirms it. Either way the patient gets an answer, not a promise of a callback.

What happens when someone from our team replies?

A person can take over any thread with one click, at any point, and the agent steps back. When they are done they can hand the conversation back. Every change is logged on the thread.

Can we pace replies or choose where it answers?

Yes. On WhatsApp and website chat you can set a short delay before the AI replies, so messages feel paced rather than instant, and you choose the channels it answers on. A paced reply never hides that the patient is talking to an AI.
Request a demo
7 days · no IT disruption

Start with a 7-day pilot.

Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.

Start a 7-day pilotRequest a demo
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit