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Hospitals & health groups

Built for the committee, the IT review and the procurement pack.

Hospitals buy patient communication through governance, not a demo. VoclyAI comes with deployment choices that respect your telephony and systems, a security posture your IT team can review, and the documents procurement asks for.

A bright hospital atrium with the outpatient reception deskHospitals & health groups · sample conversation
Outpatient appointments · 19:48

Overflow from the main switchboard

Vocly AI

Hello, you are speaking with the clinic's AI assistant. How can I help?

I need to reschedule my cardiology follow-up next week.

Vocly AI

I can log a change request for the outpatient team. Which day and time would suit you?

Wednesday morning, if possible.

Change request logged · outpatient team queue · 08:00

Request the documentation packStart a 7-day pilot
  • Deployment that works with existing PRI and SIP telephony
  • UAE hosted, role-based access, audit logs
  • DPA, HBAA and documentation ready for review
Common problems

Where calls and messages slip today

Committees and long cycles

Every new tool goes through clinical, IT, legal and procurement, each with its own questions.

IT gatekeeping

IT teams must approve every integration, account and data flow before a pilot can start.

PRI telephony

Older PRI lines and on-premise switchboards make cloud voice look hard to connect.

Integration blocked

No API on the clinic system, old telephony, or an IT team that has to approve every change.

Key outcomes

What changes when every patient gets an answer

Committee review · pilot scope1 line · 7 days
  • ITArchitecture and data flowsReviewed
  • LegalDPA and HBAASigned
  • ClinicalEscalation rules and the 998 protocolApproved
  • ProcurementSecurity overview, compliance statementIn review

ROI audit goes back to the committee after the pilot

  1. 01A reviewable architectureData flows, hosting and access described per component, ready for IT.
  2. 02Documents on requestDPA, HBAA, the AI transparency statement and a security overview.
  3. 03A contained first stepOne department or one line in a 7-day pilot, with the ROI audit for the committee.
  4. 04Patients answeredAppointment lines, overflow and after-hours covered in Arabic and English.

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Deployment choices

Connected to your telephony, not replacing it

Start with forwarding on one line, connect through your existing switchboard, or route overflow only. Your IT team chooses the path.

  1. Your PRI or SIP lineExisting switchboard stays
  2. Forwarding ruleOverflow · after hours · one lineIT chooses
  3. Vocly AIAnswers, books or logs the request
  4. Department queueOutpatients · 08:00 listTransfer when needed
  • Call forwarding for a contained start
  • Connection through existing PRI or SIP telephony
  • Overflow or after-hours only, if that is the remit
Procurement pack

What we provide for review

The documents your committee needs to decide, sent on request before any patient data is involved.

Documentation pack5 documents
  • Data processing agreementRoles, retention, deletionOn request
  • HBAASigned before every deploymentRequired
  • AI transparency statementWhat it does, and its limitsPublic
  • Security overviewHosting, encryption, access, auditOn request
  • Compliance statementDHA, DoH, MOHAP, ADHICS, HIPAA, GDPROn request

Sent before any patient data is involved

  • Data processing agreement (DPA)
  • Health business associate agreement (HBAA), signed before go-live
  • AI transparency statement and security overview
Workflows

The workflows it runs

  1. 01

    Appointment line overflow

    When the call centre is full, Vocly AI answers, books or logs the request, and transfers when a person is needed.

  2. 02

    After-hours outpatient line

    Requests captured overnight for each department's morning queue.

  3. 03

    Departmental inboxes

    Scheduling, referrals and billing share the Shared Inbox without shared logins.

  4. 04

    Clinical escalation

    Red-flag messages raise an Urgent Clinical Alert and start your escalation workflow; 998 for emergencies.

Platform

What sits underneath

Security posture

UAE hosted. Encrypted at rest and in transit, role-based access, audit logs and monitoring.

Compliance

Compliant with DHA, DoH, MOHAP, ADHICS, HIPAA and GDPR. HBAA and DPA before go-live.

Your clinic system

Connected EHR/PMS data where an interface exists; verified requests for your team where it does not.

For the review

What your committee will ask for

By role

For IT & compliance

Architecture, data flows and the documents to request.

Learn more

Trust

The rules, the data story, the documents

UAE hosted. Compliant with DHA, DoH, MOHAP, ADHICS, HIPAA and GDPR.

Learn more

Platform

Integrations & deployment

Works with the systems a UAE clinic actually has.

Learn more
FAQ

Questions from hospitals & health groups

Can it work with our PRI telephony?

Yes. Deployment can start with forwarding on one line, connect through your existing switchboard, or take overflow only. Your IT team chooses.

Where is the data hosted?

In the UAE. Data is encrypted at rest and in transit, access is role-based and every action is logged.

What documents can procurement review?

A DPA, the HBAA, the AI transparency statement, a security overview and the compliance statement. Request the pack and we send it.

Can we pilot one department first?

Yes. A 7-day pilot on one line or department, with an ROI audit you can take to the committee.

Does it give medical advice?

No, never. It discloses that it is an AI, transfers to a person on request and follows the 998 emergency protocol.
7 days · no IT disruption

Start with a 7-day pilot.

Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.

Start a 7-day pilotRequest a demo
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit