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Eye care

Urgent eyes reach a person. LASIK enquiries reach the morning list.

Vocly AI answers eye-care calls after hours in Arabic and English. It separates urgent symptoms, which go to your on-call team, from routine consult enquiries, which are captured for a morning callback.

An eye examination room with the slit lamp and chartEye care · sample conversation
Call · after hours · 22:15

YKYousef K. · new patient · LASIK

Vocly AI

مرحبا، معك المساعد الذكي للعيادة. كيف أقدر أساعدك؟

أبغى أعرف عن عملية الليزك وكيف أحجز فحص

Vocly AI

أسجل لك طلب فحص ليزك، والفريق يتصل فيك الصبح لتأكيد الموعد. أي وقت يناسبك؟

Translated: I'll log a LASIK assessment request; the team will call you in the morning to confirm.

Request captured · callback list · 9 am

Request a demoStart a 7-day pilot
  • Urgent symptoms flagged to on-call, with 998 for emergencies
  • LASIK and cataract enquiries captured with a preferred time
  • A callback list ready when the clinic opens
Common problems

Where calls and messages slip today

After-hours blackout

From closing to opening, and all of Friday or a holiday, calls go to voicemail or ring out.

Burned by a robotic bot

A previous bot sounded scripted, misunderstood Arabic, or trapped patients in menus.

No call data

Most clinics cannot say how many calls they miss, at what hour, or what those callers wanted.

Integration blocked

No API on the clinic system, old telephony, or an IT team that has to approve every change.

Key outcomes

What changes when every patient gets an answer

After-hours calls · sortedYour rules
  1. 01Urgent cases routedSudden vision loss, injury or severe pain is never queued for the morning. It goes to the contact you set.
  2. 02Consults capturedRefractive and cataract enquiries are answered and logged, with the patient's preferred time.
  3. 03Arabic that sounds localVoice and phrasing tuned with clinic feedback, so patients stay on the line.
  4. 04A clean morningReception calls back from a list, with the transcript beside each name.

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Urgency

A red eye at night, triaged to on-call

The agent gives no medical advice. When a caller describes urgent symptoms, it follows your escalation rule and tells the caller what happens next.

Call · after hours · 21:37

HRHessa R. · existing patient

Vocly AI

Hello, you are speaking with the clinic's AI assistant. How can I help?

My eye is very red and painful since this evening, and my vision is blurry.

Vocly AI

I can't give medical advice, but I'm flagging this as urgent for the on-call team now. If it gets worse or you feel it is an emergency, call 998.

Urgent · on-call notified with summary

  • Escalation rules written with your medical team
  • 998 given for anything life-threatening
  • The on-call contact receives the summary
Consults

A routine LASIK enquiry, captured for the morning

Most night calls are not urgent. The agent answers what your clinic has approved and logs the consult request for a callback.

Morning callbacks · 09:003 to call
  • Reem H.· LASIK consultArabicPrefers 9:30Transcript
  • James W.· Cataract assessmentEnglishPrefers afternoonTranscript
  • Mona S.· Glasses prescriptionArabicAny timeTranscript

Captured overnight · the team confirms each appointment

  • Answers on doctors, branches and insurance from your knowledge base
  • Preferred time and contact captured
  • Callback list at opening
Workflows

The workflows it runs

  1. 01

    After closing and on Fridays

    The after-hours agent covers the hours the clinic is closed, set per branch.

  2. 02

    Request and morning callback

    The booking request is captured overnight and the team calls back in the morning.

  3. 03

    Post-op reminders

    Follow-up visits confirmed by call or WhatsApp on the schedule your clinic sets.

  4. 04

    Daytime overflow

    Busy clinics hand the overflow to Vocly AI during the day.

Platform

What sits underneath

Escalation rules you write

Which symptoms go to on-call, who receives them and how, set with your medical director.

Arabic and English

The agent detects the language and answers in it. Transcripts and translations are on the record.

UAE hosted

Encrypted at rest and in transit, role-based access, audit logs. HBAA and DPA signed before go-live.

Proof

From a clinic like yours

Sharif Eye Center · Dubai Healthcare City

After-hours calls answered in Arabic and English, with a morning callback list

Live since 4 November 2026, covering after 6 pm and all of Friday.

Read the story

Platform

After-hours agent

Closing to opening, weekends and holidays, with a morning handoff.

Learn more

Trust

The rules, the data story, the documents

UAE hosted. Compliant with DHA, DoH, MOHAP, ADHICS, HIPAA and GDPR.

Learn more
FAQ

Questions from eye care

Does the agent give advice about eye symptoms?

No. It gives no medical advice. Urgent symptoms are flagged to your on-call contact, and the 998 protocol covers anything life-threatening.

Can it book LASIK consultations?

It books into your calendar where a connector exists, or captures the request for a morning callback, which is how most eye clinics start.

Who decides what counts as urgent?

Your clinic. The escalation rules are written with your medical team before go-live and can be changed at any time.

How natural is the Arabic?

The agent speaks Gulf-friendly Arabic and English. Phrasing and voice are tuned with the clinic's feedback during setup.

Which hours does it cover?

The hours you choose, set per branch: commonly from closing to opening and all day when the clinic is closed.
7 days · no IT disruption

Start with a 7-day pilot.

Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.

Start a 7-day pilotRequest a demo
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit