Sharif Eye Center answers after-hours calls in Arabic and English.
An eye centre in Dubai Healthcare City. Since 4 November 2026 the after-hours agent covers the line after 6 pm and all of Friday, captures booking requests, and the team calls back in the morning.
After 6 pm
and all of Friday covered
AR + EN
Arabic and English on one line
Nov 2026
live on the clinic line since 4 November
The clinic at a glance
- Clinic
- Eye centre
- Location
- Dubai Healthcare City
- Clinic hours
- Saturday to Thursday, 9 am to 6 pm
- Agent
- After-hours agent
- Languages
- Arabic and English
- Live since
- 4 November 2026
Problem, setup, what changed
Calls nobody could answer
The clinic is open Saturday to Thursday, 9 am to 6 pm. Outside those hours, and all of Friday, patients calling the centre had nobody to answer.
- Answered by the team, 9 am to 6 pm
- Nobody to answer
Eye-care calls need care: most are routine consult and appointment questions, a few describe symptoms that should reach a person.
- Answered by the team, 9 am to 6 pm
- Nobody to answer
What was switched on
Configured with the team, with the safety rules on from the first call.
- Hours coveredFrom 6 pm to opening · all of FridayOn
- LanguagesArabic and English · detected on the callAR · EN
- Callback flowRequest captured → team calls back in the morningOn
- Arabic voice and phrasingTuned with the clinic's feedbackReviewed
Safety rules · always on
- AI disclosure
- Human on request
- 998 protocol
- No medical advice
- After-hours agent on the clinic line from 6 pm to opening, and all day on Friday
- Arabic and English, with the language detected on the call
- Request-and-morning-callback flow: the agent captures the booking request; the team calls back in the morning
- Arabic voice and phrasing tuned with the clinic's feedback
- The four safety rules on: AI disclosure, human on request, 998 protocol, no medical advice
- Hours coveredFrom 6 pm to opening · all of FridayOn
- LanguagesArabic and English · detected on the callAR · EN
- Callback flowRequest captured → team calls back in the morningOn
- Arabic voice and phrasingTuned with the clinic's feedbackReviewed
Safety rules · always on
- AI disclosure
- Human on request
- 998 protocol
- No medical advice
What the team sees now
After-hours callers reach an answer instead of an unanswered line.
- Huda A.· Eye test appointmentArabicPrefers 9:30Transcript
- Mark P.· LASIK consult enquiryEnglishPrefers after 11Transcript
- Salem R.· Follow-up visit, rescheduleArabicPrefers SundayTranscript
- Aisha K.· Contact lens questionEnglishAny timeTranscript
Captured overnight · the team confirms each appointment
- The morning starts with a list of booking requests, each with its transcript.
- Arabic-speaking patients are answered in Arabic, in phrasing the clinic reviewed.
- Huda A.· Eye test appointmentArabicPrefers 9:30Transcript
- Mark P.· LASIK consult enquiryEnglishPrefers after 11Transcript
- Salem R.· Follow-up visit, rescheduleArabicPrefers SundayTranscript
- Aisha K.· Contact lens questionEnglishAny timeTranscript
Captured overnight · the team confirms each appointment
What a call looks like
How the agent handles a typical call, from the AI disclosure to the handoff for the team.
Vocly AI
مرحبا، معك المساعد الذكي للمركز. كيف أقدر أساعدك؟
AI disclosure first
أبغى موعد فحص نظر الأسبوع الجاي
Vocly AI
أسجل لك الطلب، والفريق يتصل فيك بكرة الصبح لتأكيد الموعد. أي وقت يناسبك؟
Translated: I'll log the request; the team will call you tomorrow morning to confirm.
Request captured · morning callback list
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice