Calendar connectorLive
Your calendar Reminders
Live appointments, live updates
Where a connector exists, the agent reads upcoming visits and writes confirmations and reschedules back to your calendar.
Reminder & recall agent
Fewer no-shows. Cancelled slots filled again.
The reminder agent calls and messages patients in Arabic and English to confirm, reschedule or cancel, refills the slot from the waitlist, and brings back patients who are due.
VVocly Demo Clinicvia WhatsApp · Business
Today
Your visit with Dr. Noor is tomorrow at 10:30. Reply 1 to confirm or 2 for another time.
1
Confirmed. See you tomorrow at 10:30.
✓ Confirmed · logged on the recordCan my son have a check-up too?
Yes, 10:45 is free right after you. Book it?
Type a message
- Conversational calls and WhatsApp, not one-way texts
- Waitlist refill the moment a slot frees up
- Works from a calendar connector or a daily export
Six jobs your front desk does by hand today
- 01
Confirmations
A call or WhatsApp before each visit. The patient confirms in a word, and the outcome is logged.
- 02
Reschedules
If the time no longer works, the agent offers free slots and moves the visit in the same conversation.
- 03
Cancellations and waitlist refill
A cancelled slot is offered to the next patient on the waitlist straight away.
- 04
Recall for routine visits
Hygiene, annual eye tests, follow-ups: patients due are called or messaged and booked.
- 05
Post-visit and refill follow-ups
Check-ins after a procedure and reminders when a repeat visit or refill is due.
- 06
Old-lead reactivation
Enquiries that never booked are contacted again with your current offer and a slot.
Every clinic qualifies
No API is needed to start. The agent reads the list from whichever source your system supports.
Daily export · CSV modeDaily
CSVtomorrow.csvdaily · 18:00 Worked list
The list your system already produces
Your system exports tomorrow's appointments on a schedule. The agent works the list and returns the outcomes for your desk to apply.
Capabilities and controls
You set the rules. The agent follows them.
Each clinic decides how, when and how often patients are contacted. Every attempt and outcome is on the patient record.
Per branch
- Contact windows
- Set by the clinic
- Attempts
- Up to the number you choose
- Channel order
- WhatsApp, then call
- Language
- The patient's own
- Sender
- Branch name and number
- Outcome
- Logged on the record
- Patient language detected and kept
- Contact windows the clinic sets per branch
- Retry logic with a fallback channel
- Outcome logged on the patient record
Per branch
- Contact windows
- Set by the clinic
- Attempts
- Up to the number you choose
- Channel order
- WhatsApp, then call
- Language
- The patient's own
- Sender
- Branch name and number
- Outcome
- Logged on the record
Multi-branch
One reminder programme, every branch
Per-branch sender, per-branch hours and per-branch lists, with a group report that shows confirmation and no-show rates side by side.
Sender
per branch
Hours
per branch
Report
group-wide
Reminders · group viewThis week
Confirmed No-show
- Downtown
- Al Barsha
- Mirdif
- Abu Dhabi
Per-branch sender, hours and list · one report
Manual reminders take hours and still miss patients
- Two rounds of callsFront desks described calling every patient three days and again one day before, by hand, between other work.
- No-shows that hurtSeveral clinics described no-show rates of up to one in five visits on some days.
- Empty slots stay emptyWhen a patient cancels late, there is rarely time to call down a waitlist.
About the reminder & recall agent
Where does the agent get tomorrow's appointments?
From your calendar through a connector, or from a daily appointment export your system already produces. Either way, every clinic qualifies.
Call or WhatsApp?
Both. You choose the order per appointment type, for example WhatsApp first and a call if there is no reply, and the agent follows it.
Can we control when patients are contacted?
Yes. You set the contact windows per branch, the number of attempts and the gap between them.
What happens if a patient asks a question the agent cannot answer?
It says so, offers a person, and creates a task in the shared inbox with the conversation attached.
Does it work for groups with several branches?
Yes. Each branch has its own sender, hours and list, and the group report shows confirmation and no-show rates side by side.
7 days · no IT disruption
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
voclyai / pilot-plan.md
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice