SameDay Dental covered its nights with an after-hours agent.
VoclyAI's first client and Pioneer Partner. A single-branch implant clinic in Dubai ran a 14-day after-hours pilot in September 2026. The agent confirmed the day with each caller; reception set the time the next morning.
14 days
after-hours pilot, September 2026
1st
client and Pioneer Partner
Next day
reception set each time in the morning
The clinic at a glance
- Clinic
- Single-branch implant clinic
- Location
- Dubai
- Status
- First client · Pioneer Partner
- Pilot
- 14 days, after hours, September 2026
- Flow
- Agent confirms the day; reception sets the time
Problem, setup, what changed
Calls nobody could answer
The clinic did not know how many patients called after closing, or what they wanted. Calls after hours went unanswered.
- Calls after closing
- Not counted
- What callers wanted
- Not known
- Calls after closing
- Not counted
- What callers wanted
- Not known
What was switched on
Configured with the team, with the safety rules on from the first call.
- After-hours line14 days · September 2026Pilot
- On the callAgent confirms the day the caller wantsOn
- Next morningReception sets the exact timeDesk
Safety rules · always on
- AI disclosure
- Human on request
- 998 protocol
- No medical advice
- After-hours agent on the clinic line for 14 days in September 2026
- The agent confirmed the day the caller wanted
- Reception set the exact time the next morning
- AI disclosure, human on request, 998 protocol and no medical advice, all on
- After-hours line14 days · September 2026Pilot
- On the callAgent confirms the day the caller wantsOn
- Next morningReception sets the exact timeDesk
Safety rules · always on
- AI disclosure
- Human on request
- 998 protocol
- No medical advice
What the team sees now
Night callers got an answer and a day confirmed, instead of voicemail.
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- Agent on · closing to opening
The agent confirms the day; reception sets each time the next morning.
- Reception started the morning with the requests and set the times.
- The clinic now knows what its nights look like: who calls after closing, and what they want.
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- Agent on · closing to opening
The agent confirms the day; reception sets each time the next morning.
What a call looks like
How the agent handles a typical call, from the AI disclosure to the handoff for the team.
Vocly AI
Hello, you are speaking with the clinic's AI assistant. How can I help?
I'd like to come in about an implant. Is Monday possible?
Vocly AI
Monday works. Reception will call you tomorrow morning to set the exact time. Is this the best number?
Yes, this number.
Day confirmed · Monday · reception sets the time
Start with a 7-day pilot.
Seven nights on your after-hours line. No IT disruption, and an ROI audit at the end.
- Period
- 7 days
- Pilot
- After-Hours
- Covers
- Nights, weekends, holidays
- Ends with
- ROI audit
# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice