Can the AI send WhatsApp appointment confirmations?

TL;DR

Yes. Confirmations and reminders go from your clinic's own WhatsApp Business number, so patients see a name they recognise. Patients can reply to confirm, reschedule or cancel, and the change is booked into your calendar or captured for your team.

How a reminder plays out3 steps

1
Reminder goes out
Reminder: your check-up is tomorrow at 10:00 at Vocly Demo Clinic.
2
Patient taps a reply
ConfirmReschedule
3
Freed slot refilled
Offered to the waitlistFilled

1Reminder goes out
Reminder: your check-up is tomorrow at 10:00 at Vocly Demo Clinic.
2Patient taps a reply
ConfirmReschedule
3Freed slot refilled
Offered to the waitlistFilled

The full answer

The reminder and recall agent sends confirmations by WhatsApp and can follow up with a call. Replies land in the shared inbox, so your team sees every answer in one thread.

Patients can also send documents such as an insurance card photo in the same conversation, and your team handles them there.

Automated confirmations need the WhatsApp channel connected and access to your appointment list. We agree the details for your clinic before go-live.

Also asked as

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More in Outbound & reminders

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

Can the AI send WhatsApp appointment confirmations?

The full answer

Also asked as

More in Outbound & reminders

Have the rest of your questions answered on a call.