Which phone number does the AI call from, and can it use our own UAE number?

TL;DR

Yes. VoclyAI uses your clinic's own UAE number for inbound and outbound calls, connected through your telecom provider, so patients see a number they recognise. You remain the legal owner of the number.

How a reminder plays out3 steps

1
Reminder goes out
Reminder: your check-up is tomorrow at 10:00 at Vocly Demo Clinic.
2
Patient taps a reply
ConfirmReschedule
3
Freed slot refilled
Offered to the waitlistFilled

1Reminder goes out
Reminder: your check-up is tomorrow at 10:00 at Vocly Demo Clinic.
2Patient taps a reply
ConfirmReschedule
3Freed slot refilled
Offered to the waitlistFilled

The full answer

Reminder, recall and follow-up calls show your clinic's number. Patients who call back reach the same line, and the agent or your team answers.

Telecom charges for the line are paid to your provider and are separate from VoclyAI's fees. Your proposal sets out the full picture.

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Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

Which phone number does the AI call from, and can it use our own UAE number?

The full answer

Also asked as

More in Outbound & reminders

Have the rest of your questions answered on a call.