TL;DR
Yes. The reminder agent contacts patients before their appointment by call or WhatsApp, lets them confirm or move the visit, and retries when they do not answer. If a patient still misses the visit, a recovery call offers a new slot and records the reason if they decline.
- 1
Reminder goes out
Reminder: your check-up is tomorrow at 10:00 at Vocly Demo Clinic.
- 2
Patient taps a reply
ConfirmReschedule - 3
Freed slot refilled
Offered to the waitlistFilled
The full answer
You choose the reminder points, for example two days before and the morning of the visit. The agent can pass on practical notes you supply, such as bringing an Emirates ID or arriving early for paperwork. It can also sit on top of WhatsApp reminders you already send.
Reminders depend on knowing who is booked and when, so they run from your calendar or a list your team provides. Moved and cancelled visits are logged for your team, so freed slots can be offered to other patients.
There is no guaranteed reduction. Measure it against your own baseline, and use the no-show calculator to model what an empty chair costs your clinic.
Also asked as
- How can AI reduce our no-show rate?
- What happens if a patient does not show up?
- Can the agent add a reminder call on top of our WhatsApp reminders?
More in Outbound & reminders
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.