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Channels & inbox

Which channels does VoclyAI cover: phone, WhatsApp, website chat, social media or email?

TL;DR

VoclyAI covers phone calls plus five messaging channels: WhatsApp, Instagram, TikTok, website chat and email. All of them land in one Omnichannel Shared Inbox, and the chat assistant agent answers each one from the same knowledge of your clinic.

How a message reaches your team4 steps
  1. 1

    Any channel

  2. 2

    One shared queue

    Reem S. · rescheduleOmar R. · price list
  3. 3

    Copilot drafts a reply

    Draft ·Thursday 16:00 is free. Shall I book it?

  4. 4

    Staff send, or take over

    Booked. See you Thursday.

The full answer

Voice calls are handled by the inbound and after-hours agents. Messages from WhatsApp, Instagram, TikTok, website chat and email arrive in the Omnichannel Shared Inbox, where the chat assistant agent replies first and your team picks up the thread whenever a person is needed. After-hours call summaries sit in the same queue.

Inside the inbox, Inbox Copilot helps your staff: it drafts replies in Arabic and English, summarises long threads and looks up your clinic's policies. It does not talk to patients itself.

You can start with one channel and add the rest later. See the Omnichannel Shared Inbox.

Also asked as

  • Does it work on WhatsApp as well as calls?
  • Do you offer an omnichannel inbox and CRM?
  • Can it handle Instagram and TikTok comments and DMs?

More in Channels & inbox

Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demoStart a 7-day pilot
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit