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Channels & inbox

Do the voice and chat agents share memory?

TL;DR

They share the same knowledge of your clinic, so answers are consistent on every channel. Conversations from calls and messages sit on one patient timeline in the shared inbox, so your team sees the whole history in one place.

How a message reaches your team4 steps
  1. 1

    Any channel

  2. 2

    One shared queue

    Reem S. · rescheduleOmar R. · price list
  3. 3

    Copilot drafts a reply

    Draft ·Thursday 16:00 is free. Shall I book it?

  4. 4

    Staff send, or take over

    Booked. See you Thursday.

The full answer

If a patient asks about a treatment on Instagram and calls the next day, your team sees both conversations together. Continuity for the AI itself depends on how your channels are set up for your clinic.

One knowledge base serves every channel, so updating a price or an opening time updates every answer.

More in Channels & inbox

Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demoStart a 7-day pilot
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit