TL;DR
No. VoclyAI builds a knowledge base from your website, SOPs, doctors, services, locations, hours, insurance and billing policies. The agent answers from that information and your rules, and the same knowledge serves calls, WhatsApp, chat and email.
- 1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
- 2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
- 3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed - 4
Logged in the portal
Lina K. · check-upBooked
The full answer
The agent does not answer from the open internet. It answers from what your clinic approves. When something is not in the knowledge base, it says so and offers a callback.
Updates such as a new doctor, offer or holiday hours are added to the knowledge base and apply on every channel. The knowledge base page shows what goes in.
Also asked as
- How much data do we need to feed it?
- How quickly does it learn new services?
- Can one knowledge base serve all channels?
More in How it works
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.