Can we update the AI's information (offers, doctors, services) ourselves?

TL;DR

Yes. Your team manages day-to-day details such as doctors, leave and availability in the portal. New offers, services or prices can be added to the knowledge base or sent to us to load. Behaviour changes are proposed to you and go live after your approval.

What happens on a call4 steps

1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4
Logged in the portal
Lina K. · check-upBooked

1Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4Logged in the portal
Lina K. · check-upBooked

The full answer

Routine updates are part of ongoing support. Larger changes, such as a new department flow, are scoped with you first. Ask us on the demo call how your plan handles changes.

Also asked as

Can we request behaviour changes after go-live?
What is the process to update protocols later?
Who approves changes?

More in How it works

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

Can we update the AI's information (offers, doctors, services) ourselves?

The full answer

Also asked as

More in How it works

Have the rest of your questions answered on a call.