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How it works

Can the AI work alongside our call centre, only after hours, or as overflow when staff are busy?

TL;DR

Yes. Most clinics start with the AI covering after hours, nights and closed days while their own team handles working hours. Your phone system routes calls by time of day and holidays. Overflow, where the AI answers when every line is busy, depends on your phone set-up.

What happens on a call4 steps
  1. 1

    Greeting, with AI disclosure

    Vocly Demo Clinic, I am an AI assistant. How can I help?

  2. 2

    Books the slot

    Check-up · Dr. Rana

    Thursday · 16:00

  3. 3

    Reads it back

    Thursday at 16:00 with Dr. Rana. Correct?

    Caller confirmed
  4. 4

    Logged in the portal

    Lina K. · check-upBooked

The full answer

After hours: calls go to the AI from closing to opening and on closed days. At opening, your team finds the overnight requests waiting in the portal.

24/7: the inbound agent answers around the clock, with live transfer to your team during staffed hours.

Overflow: where your phone system supports it, calls that would ring out go to the AI, which answers and captures the request for a person to confirm. It adds cover; it does not replace your call centre. Ask us on the demo call how your set-up routes calls.

Also asked as

  • Can the AI answer when all our agents are busy?
  • Can calls go to people in business hours and to the AI after closing?
  • We already have a large call centre. How does the AI fit in?

More in How it works

Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demoStart a 7-day pilot
Period
7 days
Pilot
After-Hours
Covers
Nights, weekends, holidays
Ends with
ROI audit