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How it works

Does the AI capture the caller's phone and WhatsApp number automatically?

TL;DR

Yes. The number a patient calls from is recognised and saved with the call. The agent then asks whether that is the best number to reach them and whether it is on WhatsApp, and takes another number if not. For privacy, it does not read numbers back unprompted.

What happens on a call4 steps
  1. 1

    Greeting, with AI disclosure

    Vocly Demo Clinic, I am an AI assistant. How can I help?

  2. 2

    Books the slot

    Check-up · Dr. Rana

    Thursday · 16:00

  3. 3

    Reads it back

    Thursday at 16:00 with Dr. Rana. Correct?

    Caller confirmed
  4. 4

    Logged in the portal

    Lina K. · check-upBooked

The full answer

Parents often call from one phone and want the callback on another. The agent asks once, confirms the digits back only when the caller has said them, and saves both numbers with the request.

Withheld numbers are handled by asking for a callback number. The saved number appears with the call in the portal.

Also asked as

  • Does the AI need to ask for my number?
  • Can the AI read back a phone number?

More in How it works

Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

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