TL;DR
The agent answers as your clinic, says it is an AI assistant, and continues in the caller's language. It works out what they need, answers from your clinic's information, collects booking details, reads them back to confirm, then logs the call with a summary for your team.
- 1
Answer: your clinic's greeting, with the AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
- 2
Understand: a booking, a question, a follow-up or something urgent
- 3
Act: answer from your knowledge base, book into your calendar or capture the verified request, or transfer to a person
Check-up · Dr. Rana
Thursday · 16:00
- 4
Confirm: read the key details back to the caller
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed - 5
Log: transcript, summary and extracted fields in the portal
Lina K. · check-upBooked
The full answer
For a booking it typically collects the patient's name, the best number to reach them, the service, a preferred doctor if any, and a preferred day and time of day. Your clinic decides which fields are required.
If the caller describes a life-threatening situation, the agent gives the UAE emergency number 998 and transfers to a person. You can hear a sample call.
Also asked as
- What does the call flow look like?
- What booking details does the agent collect?
- What happens on a call with the AI?
More in How it works
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.