TL;DR
The AI follows your rules. If a patient names a doctor, it records that request and checks availability where your calendar is connected. If they have no preference, it offers only the doctors you choose, such as those taking new patients, or leaves the choice to your team.
- 1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
- 2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
- 3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed - 4
Logged in the portal
Lina K. · check-upBooked
The full answer
In a polyclinic the agent first finds the right department, then the doctor. In an eye care centre it can steer LASIK enquiries to the surgeons who do consultations. In a dental group it can offer the hygienist for cleanings and the implantologist for assessments.
Doctors can be excluded, given priority or marked on leave in the portal. If the requested doctor is not available, the agent explains and offers alternatives, or records the preference for your team.
Also asked as
- What if the patient has no doctor in mind?
- What if the preferred doctor is not available?
- Can certain doctors be excluded?
More in By specialty
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.