TL;DR
For calls about results, referrals, billing, insurance approvals or documents, the AI records who is calling and what they need, routes the request to the right department, and logs it for your team. It does not release results or answer clinical questions.
The full answer
A diagnostics centre gets many calls asking whether results are ready. A dental clinic gets calls for invoices and insurance forms. The agent captures the request and the patient's details, then creates a task for the right team or transfers during staffed hours.
Results, diagnoses and clinical questions stay with licensed staff. The agent says so plainly and arranges a callback.
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Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.