Can the AI transfer to a human, or forward urgent calls to an on-call number?

TL;DR

Yes. Patients can ask for a person at any time. During staffed hours, the agent transfers live with full context, so nobody repeats themselves. It can route to departments and forward urgent calls to an on-call number. When nobody is available, it logs a priority callback.

What happens on a call4 steps

1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4
Logged in the portal
Lina K. · check-upBooked

1Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4Logged in the portal
Lina K. · check-upBooked

The full answer

Transfer rules follow your SOPs: which departments, which numbers, at which hours. On messaging channels, the conversation is handed to your team in the shared inbox.

Also asked as

Can patients talk to a real person?
Can it transfer calls to departments?

More in Safety

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

Can the AI transfer to a human, or forward urgent calls to an on-call number?

The full answer

Also asked as

More in Safety

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