TL;DR
Yes. Every call, WhatsApp chat and web chat starts by telling the patient they are speaking with an AI assistant. The disclosure is system-level and clinics cannot switch it off. Patients can ask for a human at any time.
- 1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
- 2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
- 3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed - 4
Logged in the portal
Lina K. · check-upBooked
The full answer
If a patient asks whether it is an AI, it says yes. If they want a person, the agent transfers with full context during staffed hours, or logs a priority callback when nobody is available.
Under Federal Decree-Law No. 45 of 2021 on personal data protection, patients have rights over their data, and knowing when they deal with an AI is part of fair processing. Your compliance officer should confirm how this applies to your facility.
Also asked as
- Will patients know they are talking to an AI?
- Can patients reach a human?
More in Safety
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.