Safety

How does the AI handle complaints and unhappy callers?

TL;DR

The agent listens, acknowledges the problem and records the complaint with details. It routes it to your manager or patient-experience team, by live transfer during staffed hours or as a priority callback after hours. Negative sentiment is flagged, so complaints do not get lost.

The full answer

The agent does not argue, promise refunds or make clinical judgements. It keeps the caller informed of what happens next and hands the case to a person.

More in Safety

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice