Reports & portal

Can we use call sentiment and summaries to review call quality?

TL;DR

Yes. Every call gets an AI summary and a sentiment tag, plus topic data in the dashboard. Instead of listening to random recordings, your quality team filters to negative or flagged calls and reviews only those. Recording must be enabled by your clinic.

The full answer

The same view shows what patients ask most and why some did not book, which is useful for updating the knowledge base and your own scripts.

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Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice