How does our team see and follow up on bookings captured overnight?

TL;DR

Every overnight request lands in the portal's morning handoff with the patient's name, number, service, preferred doctor and day, and a call summary. Your team calls back at opening, confirms the slot and marks it done. Where a connector exists, bookings go into your calendar instead.

What happens on a call4 steps

1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4
Logged in the portal
Lina K. · check-upBooked

1Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4Logged in the portal
Lina K. · check-upBooked

The full answer

Urgent items and callback requests are flagged at the top. Each item has a status, so the morning team sees what is done and what is waiting.

Also asked as

How will our team be notified?
What do the patient and the clinic receive after the call?

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Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

How does our team see and follow up on bookings captured overnight?

The full answer

Also asked as

More in Reports & portal

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