What hours does the AI cover: after hours, overnight, holidays and closures?

TL;DR

VoclyAI can answer inbound calls and messages 24/7, including 2 a.m., weekends, Eid and public holidays. You decide when it covers: only after hours, all day on holidays, or during unplanned closures, and what it tells patients when the clinic is shut.

What happens on a call4 steps

1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4
Logged in the portal
Lina K. · check-upBooked

1Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4Logged in the portal
Lina K. · check-upBooked

The full answer

Holiday hours and closure messages are set in the portal or sent to our team. The agent then tells patients when you reopen and captures their request for the first available slot.

The After-Hours pilot covers nights and weekends for seven days, with a morning handoff each day.

Also asked as

Can it cover the hours when our call centre is closed?
Can we set Eid or emergency closures?
Can we tell it what to say during holidays?

More in How it works

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

What hours does the AI cover: after hours, overnight, holidays and closures?

The full answer

Also asked as

More in How it works

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