Safety

How does the AI handle emergencies and urgent medical calls?

TL;DR

When a caller describes a life-threatening situation, the agent gives the UAE emergency number 998 and transfers to a person. This protocol is always on and cannot be disabled. For urgent but not life-threatening calls, your clinic sets the rules.

The full answer

Life-threatening: 998 guidance and transfer, every time.
Urgent: forward to your on-call nurse or doctor, or flag for the first callback.
Routine: answered or booked as normal.

Your clinic keeps its own emergency procedures. The agent does not assess symptoms; it recognises urgency and escalates. See AI safety and transparency.

Also asked as

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More in Safety

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

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A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice