Safety

Does the AI give medical advice, and what if it gets something wrong?

TL;DR

No. VoclyAI is an administrative communication tool, not a medical device. It does not diagnose, recommend treatment or triage clinically. It answers only from information your clinic approves, and when it does not know, it takes details for a callback.

The full answer

Clinical questions are passed to your licensed staff. Every call is logged with a transcript and summary, so any mistake can be found, reviewed and corrected in the knowledge base.

Responsibilities on both sides are set out in the Terms and the AI transparency statement.

Also asked as

How do you prevent hallucination or medical advice?
What if we get a regulator complaint or a bad review?

More in Safety

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice