TL;DR
Yes. Every agent is built around your clinic's own SOPs. You decide which questions it asks, what it says about prices, insurance and doctors, its opening line, tone and reply length, and when it hands over to a person. Every flow is validated with your team before go-live.
- 1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
- 2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
- 3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed - 4
Logged in the portal
Lina K. · check-upBooked
The full answer
If your front desk never asks for date of birth on a first call, the agent does not either. If you want fewer questions on a booking call, we remove steps. The agent follows the order and wording your team already uses.
- Questions asked and the order they come in
- What it may say about prices, offers and insurance
- Which doctors it offers, and to whom
- Tone, formality and length of replies
- When and where it hands over to a person
Two rules are not configurable: the AI disclosure at the start of every interaction and the 998 emergency protocol. Changes after go-live are proposed to you and go live only after your approval.
Also asked as
- Can we skip asking for age or date of birth?
- Why does the AI ask so many questions on a booking call?
- Can it follow our own sales process?
More in How it works
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.