How do we control which doctors the AI offers, doctor leave and busy times?

TL;DR

Doctors are managed in the portal. Deactivate a doctor who has left, add leave dates, block busy times, or set priority so certain doctors are offered first. The AI only offers doctors who are available, and suggests alternatives when one is not.

What happens on a call4 steps

1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4
Logged in the portal
Lina K. · check-upBooked

1Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4Logged in the portal
Lina K. · check-upBooked

The full answer

Where the agent can read your calendar, availability comes from there. Without a connector, the portal schedule is the agent's source.

Also asked as

How do I remove a doctor who left?
Can the AI know when a doctor is on leave?

More in How it works

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

How do we control which doctors the AI offers, doctor leave and busy times?

The full answer

Also asked as

More in How it works

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