TL;DR
The VoclyAI portal shows every call and message the AI handled: the call history with transcripts and AI summaries, the details collected from each patient, the requests waiting for your team, and an analytics view of calls handled, bookings, handoffs and urgent calls flagged.
The full answer
Each call in the history carries a transcript, a short AI summary and the fields the agent collected, such as name, mobile, requested doctor and preferred day. Recordings appear only where your clinic has enabled recording in writing. Calls that needed a person or were flagged as urgent are marked so your team finds them first.
- Calls answered, in and out of hours
- Booking requests and bookings
- Human handoffs and urgent calls flagged
- Most-asked services, reasons patients did not book and caller sentiment
Which fields the agent extracts and which numbers you see are agreed with your team before go-live. The exact report set for your clinic is shown on a live walkthrough. Ask us on the demo call.
Also asked as
- Is there a portal where we can see calls, data and analytics?
- What reports do we get?
- Can the dashboard be customised?
More in Reports & portal
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.