TL;DR
Yes. Dashboard figures such as calls handled, call length, handoffs and booking requests are calculated from your agent's own call records, not estimated. Each number can be traced back to individual calls with a transcript and summary.
The full answer
If a figure looks wrong, open the calls behind it. Recordings are available when your clinic has enabled recording.
The ROI audit at the end of each pilot uses the same records: calls answered, requests captured and bookings recovered on your line.
Also asked as
- Is the containment rate real?
- Is the handling time real?
More in Reports & portal
Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.