Has the system ever failed to capture a call, and would we be alerted?

TL;DR

The service is monitored and our team is alerted when something goes wrong, for example if an agent stops responding. Where calls have been missed, the cause has usually been on the telecom side, such as a line problem. We agree escalation contacts with you.

What happens on a call4 steps

1
Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2
Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3
Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4
Logged in the portal
Lina K. · check-upBooked

1Greeting, with AI disclosure
Vocly Demo Clinic, I am an AI assistant. How can I help?
2Books the slot
Check-up · Dr. Rana
Thursday · 16:00
3Reads it back
Thursday at 16:00 with Dr. Rana. Correct?
Caller confirmed
4Logged in the portal
Lina K. · check-upBooked

The full answer

No phone service can promise that no call is ever dropped. What we can do is monitor, alert, and give you a full log so gaps are visible rather than silent.

Scheduled maintenance is planned for quiet hours and announced in advance. Ask us on the demo call how alerts reach your team.

More in How it works

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

Has the system ever failed to capture a call, and would we be alerted?

The full answer

More in How it works

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