Reports & portal

Can I watch or listen to live calls?

TL;DR

Yes. The portal shows calls in progress, so a manager can follow along. After each call, the transcript and AI summary, and the recording where enabled, are in the call history. Taking over a live call depends on your phone system being connected for transfer.

The full answer

Managers use the live view in the first weeks to build confidence, then switch to reviewing flagged calls only.

A patient can always ask for a person. During staffed hours the agent transfers with full context, so nobody repeats themselves.

Also asked as

Can I see what the AI is saying while a call is in progress?

More in Reports & portal

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice