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Channels & inbox

Do you offer a website chat widget so visitors can book?

TL;DR

Yes. Website chat is one of the channels in the Omnichannel Shared Inbox. Visitors ask about services, doctors and insurance and request or book an appointment without leaving the page. The chat uses the same knowledge of your clinic as the phone agent.

How a message reaches your team4 steps
  1. 1

    Any channel

  2. 2

    One shared queue

    Reem S. · rescheduleOmar R. · price list
  3. 3

    Copilot drafts a reply

    Draft ·Thursday 16:00 is free. Shall I book it?

  4. 4

    Staff send, or take over

    Booked. See you Thursday.

The full answer

Most clinic chats collect a name and promise a call back. Vocly AI answers the question, offers to book, and captures the verified request when your calendar is not connected.

Chats land in the same queue as WhatsApp and Instagram, so your team sees one thread per patient. The page a visitor was on is kept with the conversation.

Also asked as

  • Can you give us a widget so website visitors book instead of calling?
  • How do we stop patients dropping off between the landing page and a call or WhatsApp?

More in Channels & inbox

Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

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