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Channels & inbox

Can the AI send emails, such as department alerts or follow-ups?

TL;DR

Yes. Email is one of the channels in the Omnichannel Shared Inbox. The AI can send a department an email with the call details, such as a new surgery enquiry, and patient emails arrive in the same queue as WhatsApp and chat.

How a message reaches your team4 steps
  1. 1

    Any channel

  2. 2

    One shared queue

    Reem S. · rescheduleOmar R. · price list
  3. 3

    Copilot drafts a reply

    Draft ·Thursday 16:00 is free. Shall I book it?

  4. 4

    Staff send, or take over

    Booked. See you Thursday.

The full answer

Department alerts are useful when a request needs a specific team: billing, referrals or a surgical coordinator. You choose which requests trigger an email and to which address.

Patient emails sent to your clinic address land in the shared inbox, where the chat assistant agent replies first and your team takes over the thread. Departmental addresses can share the inbox without shared logins.

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Last reviewed . Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

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