Data & compliance

What patient data does VoclyAI store, and where are call recordings kept?

TL;DR

VoclyAI stores what is needed to run your patient communication: caller name and number, requests, AI summaries and message content. Recordings and transcripts are created only if your clinic instructs it in writing. Everything is UAE hosted and retention follows your configuration.

Where the data goes3 steps

1
A patient calls or writes
2
Processed in the UAE
UAE data centre
3
Your portal, your rules
Controller: clinicAudit log

1A patient calls or writes
2Processed in the UAE
UAE data centre
3Your portal, your rules
Controller: clinicAudit log

The full answer

You choose whether calls are recorded, how long data is kept and who can see it. Recordings, when enabled, are kept on the same UAE-hosted infrastructure as the rest of your data.

Ask us on the demo call for the retention options that suit your policies.

More in Data & compliance

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice