How is patient data protected, and can VoclyAI see our data?

TL;DR

Patient data is UAE hosted, encrypted at rest and in transit, and protected by role-based access and audit logs. Your clinic is the data controller; VoclyAI is the processor and acts only on your documented instructions. We never sell your data.

Where the data goes3 steps

1
A patient calls or writes
2
Processed in the UAE
UAE data centre
3
Your portal, your rules
Controller: clinicAudit log

1A patient calls or writes
2Processed in the UAE
UAE data centre
3Your portal, your rules
Controller: clinicAudit log

The full answer

Encrypted at rest and in transit.
Role-based access, so each user sees only what their role needs.
Audit logs of who accessed or changed what.
No training on your data without your explicit authorisation.

Our team accesses client data only to support and configure your service, under the same controls. The Privacy policy explains the roles in full.

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Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

How is patient data protected, and can VoclyAI see our data?

The full answer

Also asked as

More in Data & compliance

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