Data & compliance

Where is VoclyAI hosted, and is patient data stored in the UAE?

TL;DR

VoclyAI is UAE hosted. Patient data is stored and processed on UAE-based infrastructure, and it is not transferred outside the UAE without your clinic's written authorisation. Calls connect through your own UAE numbers via licensed telecom partners.

Where the data goes3 steps

1
A patient calls or writes
2
Processed in the UAE
UAE data centre
3
Your portal, your rules
Controller: clinicAudit log

1A patient calls or writes
2Processed in the UAE
UAE data centre
3Your portal, your rules
Controller: clinicAudit log

The full answer

Data is encrypted at rest and in transit, access is role-based and every action is logged. An HBAA and a DPA are signed before go-live.

The data residency and security page sets out the controls. Your compliance team can request the documentation pack before a pilot.

Also asked as

Is data processed in the UAE?
Can call processing stay in the UAE?

More in Data & compliance

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice