Data & compliance

What happens to our data if we stop using VoclyAI, or after a pilot?

TL;DR

Your clinic owns its data and controls retention. When the service ends, our current Privacy Policy gives you a window to export your data, after which it is deleted from active systems and then from backups. You can ask for written confirmation of deletion.

Where the data goes3 steps

1
A patient calls or writes
2
Processed in the UAE
UAE data centre
3
Your portal, your rules
Controller: clinicAudit log

1A patient calls or writes
2Processed in the UAE
UAE data centre
3Your portal, your rules
Controller: clinicAudit log

The full answer

During the service, retention follows the settings your clinic chooses. After a pilot that does not continue, the same export and deletion process applies.

The exact periods are set out in the Privacy policy and your DPA. Ask us on the demo call if your policy needs different terms.

Also asked as

Who controls my data?
Can we export or delete it?

More in Data & compliance

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

7 days · no IT disruption

Have the rest of your questions answered on a call.

A 30-minute demo call that includes an audit of your missed calls: where calls and messages are missed today, and what a pilot would measure.

Request a demo Start a 7-day pilot

Period: 7 days
Pilot: After-Hours
Covers: Nights, weekends, holidays
Ends with: ROI audit

voclyai / pilot-plan.md

# 7-day pilot period
period: 7 days
pilot:  After-Hours   # voice: nights, weekends, holidays
timeline:
  day 0   setup       no IT project
  day 1-7 live        AI disclosed on every call
  day 8   roi audit   answered · captured · recovered
rules: disclosure, human on request, 998, no medical advice