Can we test the agent before it goes live, and how long is testing?

TL;DR

Yes. No patient speaks to your agent until your team has tested it. You get a test line and a testing guide, make as many test calls as you like, and request changes. Every flow is validated with your team, and you approve it before go-live.

How the 7-day pilot runs3 steps

1
Setup, no IT project
Call forwardingClinic knowledgeTest line
2
Seven nights live
After-hours calls answered
3
ROI audit at the end
Calls answeredPatients capturedRevenue recovered

1Setup, no IT project
Call forwardingClinic knowledgeTest line
2Seven nights live
After-hours calls answered
3ROI audit at the end
Calls answeredPatients capturedRevenue recovered

The full answer

Ask your doctors and your most experienced receptionist to test it. They know the hard calls.

Testing time depends on how quickly your team tries it and how many changes you request.

Also asked as

Can I test the agent myself, on voice and chat?
Does the doctor need to approve it first?

More in Pricing & pilot

Last reviewed 11 November 2026. Answers describe the service as it ships today; anything specific to your clinic is confirmed on the demo call.

# 7-day pilot period period: 7 days pilot: After-Hours # voice: nights, weekends, holidays timeline: day 0 setup no IT project day 1-7 live AI disclosed on every call day 8 roi audit answered · captured · recovered rules: disclosure, human on request, 998, no medical advice

Can we test the agent before it goes live, and how long is testing?

The full answer

Also asked as

More in Pricing & pilot

Have the rest of your questions answered on a call.